Technical Customer Support Associate

Talent Acquaintance; Chennai District; On-site; INR 350,000 - 500,000; Full time

Job summary

Talent Acquaintance in Chennai is seeking a proactive Technical Support Specialist to help customers through phone, email, or chat, resolving issues and guiding users.

You will analyze feedback, document interactions, and stay updated on new technologies to provide accurate solutions in a fast-paced environment. Collaborate with product teams to improve documentation and user experience.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Proficient in using various software applications and tools.
• Strong analytical and troubleshooting skills.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive documentation of customer interactions and resolutions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Stay updated with new technologies and industry trends to provide accurate support.

Skills

Technical aptitude

Communication skills

Problem-solving

Analytical thinking

Job description

Roles and Responsibility

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive documentation of customer interactions and resolutions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Stay updated with new technologies and industry trends to provide accurate support.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficient in using various software applications and tools.
• Strong analytical and troubleshooting skills.
• Experience working with customers and providing technical support.