Technical Customer Solutions Manager, India CSM Team

Teamblind, Inc.; Gurugram District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

AWS is seeking a Customer Solution Manager to work with large multi-year cloud migration and modernization programs, guiding enterprises in their journey to AWS.

You will lead cross-functional teams across business development, solutions architecture, support, product, and partners to deliver migration and GenAI outcomes at scale.

Responsibilities

• You will be a trusted advisor to the customer. You will leverage your complex program management, technical, organizational, and transformation expertise to understand customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners.
• You will understand your customers' biggest IT challenges and provide prescriptive guidance, based on AWS best practices, to guide them through their migration and modernization journey to AWS at scale.
• The Customer Solution Manager role is responsible for cloud migration and modernization programs (incl. technical, operational, organizational, and education) that span across traditional IT teams and business units.

Job description

Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

As a Customer Solution Manager you will work with the largest and most complex enterprises in the world, to enable their multi-year journey to the cloud. In this new, highly visible, role you will ensure that all AWS teams work together effectively and efficiently to deliver migration, modernization and GenAI outcomes for the customer in relation to Amazon Web Services (AWS) Cloud.

Key job responsibilities

You will be a trusted advisor to the customer. You will leverage your complex program management, technical, organizational, and transformation expertise to understand customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest IT challenges and provide prescriptive guidance, based on AWS best practices, to guide them through their migration and modernization journey to AWS at scale.

You will take end-to-end ownership of multiple migration, modernization and GenAI projects within a single enterprise or across several enterprises, utilizing your communication skills to interface with and influence a broad range of multi-disciplinary teams (Business development, solutions architecture, support, product, professional services, and partners). The Customer Solution Manager role is responsible for cloud migration and modernization programs (incl. technical, operational, organizational, and education) that span across traditional IT teams and business units.

Engaging from the inception stage onwards, you will have a deep understanding of your customer's business vision, culture, and processes, you will be your customer's voice wi