Sr. CSM, HCLS, AWSI India, AWS Industries, India CSM team

Amazon Web Services (AWS); Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Amazon Web Services (AWS) in Bengaluru, Karnataka, India, is seeking a Senior Customer Solutions Manager (CSM) to guide HCLS customers through cloud transformation, value realization, and governance. You will act as a trusted advisor across executives, technologists, and partners, driving adoption and success for large-scale cloud programs.

You will partner with AWS teams to enable customer readiness, reduce risks, and accelerate outcomes while growing leadership capabilities in a diverse,

Qualifications

• 5+ years leading large-scale technical or engineering programs.
• 2+ years in customer-facing work with executives/partners.
• Experience leading cross-functional transformation teams.

Responsibilities

• Guide customers through cloud transformation value realization and governance.
• Define opportunities and manage business/technical risks in cloud journeys.
• Coordinate with customers, partners and AWS teams to deliver outcomes.
• Evangelize customer needs to AWS leadership, product and engineering.

Skills

Program leadership

Change management

Customer facing

Cross-functional leadership

Education

PMP certification

SAFe/Agile certification

Tools

Cloud migrations experience

Cloud modernization projects

Job description

Are you passionate about shaping the future of the Healthcare and Life Sciences (HCLS) services industry through the translation of a customer vision into actions that realize long-term value through innovation? Do you have the business and technical acumen to earn trust with business executives and project team members alike? Are you a savvy problem solver motivated to surprise and delight customers and advocate on their behalf? If yes, then we would love to talk to you. Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to come join our Global HCLS Services team to work with one or more of our largest HCLS services industry customers. CSMs help customers realize sustained business value by accelerating their cloud transformation journey. Global HCLS Services CSMs are trusted advisors, applying experience and industry thought leadership to help customers realize the transformative value of inventing and building in the cloud.

Customer Influence – CSMs build the relationships needed in order to understand the customer, their business context, and their strategic goals in order to proactively guide and mitigate risks in their cloud journey.

Focus on Excellence – We take pride in leveraging the knowledge and expertise of our team in support of customer delivery, and celebrate the enhanced impact we have by bringing the best of AWS and partners in solutioning for customers.

Overcome Complexity through Agility – CSMs bring clarity to complexity. We evangelize experience-based learning and an iterative approach to demonstrate results and value early. By prioritizing enablement and operational excellence, we strengthen our customers’ confidence in their ability to migrate and operate at scale on AWS.

Have Impact and Grow – We take intentional actions to support each other and recognize the impact this has. We bring our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth and leadership are available to all.

Guided by Facts and Data – We rely on fact-based results and data, contextualized through our expertise to inform functional priorities, and influence AWS services and industry solution opportunities.

Key job responsibilities

From emerging startups to the largest global HCLS services companies, Customer Solutions Managers (CSMs) are Trusted Advisors guiding customers through the value realization, enablement, and governance facets of their cloud transformation journey.

Value Realization: You identify and accelerate the customer’s realization of value throughout the cloud adoption lifecycle through the introduction of AWS services, AWS partner solutions, AWS best practices, and other.

Enablement: You build and drive programs to achieve organizational cloud readiness and cloud fluency through skills guilds, experience-based accelerators, training partners and other.

Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of cloud adoption framework, cloud center of excellence, communities of practice, and other.

A day in the life

Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a diverse, global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business/IT transformation for our customers. Day-to-day, you will balance your time between directly engaging with customers, partners, and internal AWS teams to orchestrate execution of target customer outcomes. You will act as the critical connective tissue between various AWS teams, apply your technical and program management expertise to solve some of the most complex and challenging technology problems today.

Working Backwards From The Customer

• You will define opportunities and understand associated business and technical risks that are strategic to the customer’s cloud journey including large-scale migrations, data and analytics, digital innovation, high performance computing, product innovation, business agility, and other.
• You will influence technical stakeholders at customer, pre and post sales and drive detailed business and technical discussions and alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.
• You will create, manage, and deliver business and technology initiative programs navigating risks, roadblocks, and constraints applying acceleration frameworks effectively.
• You will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.
• To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you might also package best practice learnings into a reusable asset for internal re-use.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

About The Team

The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

Basic Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

AWS India - Karnataka

Job ID: A10541228