Technical Customer Care Executive

Talent Acquaintance; Lucknow; On-site; INR 180,000 - 320,000; Full time

Job summary

Talent Acquaintance in Lucknow is seeking a capable Technical Support specialist to assist customers via phone, email, or chat. You will troubleshoot complex issues, collaborate with teams to improve knowledge, and maintain comprehensive product information.

The role emphasizes strong communication, adaptability to new technologies, and a focus on customer satisfaction to build long-term relationships with clientele.

Qualifications

• Strong understanding of technical concepts and principles.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Skills

Technical concepts

Communication skills

Fast-paced work

Problem solving

Customer service software

Learning agility

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.