Technical Customer Care Executive

Talent Acquaintance; Ernakulam; On-site; INR 250,000 - 380,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional to provide technical assistance via phone, email, or chat. You will troubleshoot intricate issues, collaborating with internal teams to elevate product knowledge and customer satisfaction.

The role requires strong communication, technical understanding, and the ability to adapt quickly in a fast-paced environment, ensuring high-quality service and customer loyalty.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.

Skills

Technical knowledge

Communication

Problem solving

Prioritization

Adaptability

Education

High school diploma or equivalent

Tools

CRM software

Chat tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.