Consultant, Transfer Agency

085 Northern Operating Srvs Pvt Ltd; Bengaluru; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Northern Trust in India seeks a Client Services professional to manage Transfer Agency (TA) activities for top clients, ensuring service excellence per client agreements. You will liaise with global teams and senior managers to provide timely, accurate TA support and reporting.

The role requires strong client skills, 8–10 years in financial services, and a proactive approach to risk management and process improvements within a fast-paced environment.

Formación

• Experience in a client-focused role within financial services.
• Operational experience in a Transfer Agency (TA) function desirable.
• 8–10 years of experience in related industry (Accounting/Financial services/Capital markets).
• Strong communication, risk management and problem-solving skills.

Responsabilidades

• Manage multiple Tier 1 clients and ensure TA services meet client agreements.
• Collaborate with Global/Relationship Managers to deliver seamless service.
• Maintain client service levels with timely, accurate information and MIS reporting.
• Escalate issues to senior stakeholders and drive resolution with teams.

Conocimientos

Client service

Transfer Agency

Financial services

Relationship management

Regulatory compliance

Risk management

MS Office

Descripción del empleo

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Location

The position is based in Northern Trust’s offices in : Bangalore & Pune

Role

The department provides a third party fund administration service to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, settlements, distributions, commissions and statements. The Client Services team endeavour is to continue enhance the TA experience for NT Clients and their investors, delivering differentiated service working in tandem with TA Operations. We are a “trusted advisor” for our clients and act on our behalf when liaising with the operational teams to resolve queries and implement service enhancements. Reporting to the Client Services Manager, India, the role will be responsible for managing multiple Tier 1 clients and ensuring that all aspects of the service are maintained as per the Client agreements in relation to Transfer Agency (‘TA’). The role requires active participation in Client service management, in building tactical solution to improve the activites in the team, provide management support, act as SME to juniors towards services aligned to: Exposure to the full TA function / service offer deliverable Engaging with multiple TA locations Servicing on a range of Product offerings Commitment to service excellence & client centric approach The TA Client Service team are a team of experienced professionals.

Principal Responsibilities

Operates independently; demonstrates in-depth knowledge of business unit / function and the Clients assigned. Acts as subject area expert, reviews & quality checks work performed by India partners. Provides comprehensive, in-depth consulting to team at a high technical level. Day to day delivery of the TA Services towards the Clients assigned. Deliver against PMO responsibilities within Client Take On process. Responsibility for vetting all incident reports prior to release to Relationship Manager’s/Clients and ensuring all items are added to the daily client incident log To work with internal departments to evaluate and implement changes in proposed new regulations and to ensure that all current requirements are met Deliver ‘Priority Client Discussions’ within agreed timetable determined by the CSM Team and Manager. Manage client issues ensuring appropriate resolution, including regular liaison with Global, Relationship Managers and other Operational Managers to provide a seamless service. Escalate items to functional team leaders, Manager, India Client Service Manager, India Sr Consultant Lead, Client Service Delivery Managers or Relationship Manager as appropriate. Act as an escalation point to Operations and the Fund Service Centre also escalating issues to management as appropriate Works in conjunction with the Sr Consultant/ Sr Consultant Lead in India Client Service team to support the smooth functioning and MIS reporting to the India Client Service Manager Maintain Client Service levels, for dedicated clients, by ensuring timely and accurate delivery of information and work products. Provide technical expertise for the development of new TA Products and develop Service Level Definition’s with clients assigned for the take on of these new products and services Champion key projects for your client/s. Perform testing of client specific reporting. Work with Operational Partners in producing daily/weekly/monthly deliverable control checklists and ensure all targets and deadlines are met. Participates / leads client due diligence visits Manages timely and accurate completion by Client Services Support partners of workload allocated including tasks processed through Northern Trust’s workflow process Foster & promote commitment to a strong risk management culture in TA. Manages response to, and assists with, the more complex problems and critical issues as escalated from within the Client Service Support team in India, as well as those received from other Northern Trust partners (including primarily the Northern Trust Client Services Department in home locations). Maintains an up to date knowledge of Client Service good practice and uses this knowledge to promote enhancements to Northern Trust’s Client Services processes and procedures. Performs additional work where volume or absence requires such workload to be completed.

Accountabilities

The successful candidate is required to comply, and ensure direct and indirect reports comply, with the global regulatory regime in which Northern Trust operates as appropriate to the above role. The successful candidate is expected to exercise due care and diligence, and ensure that the responsibilities of the role are organised and controlled within the ambit of regulation, compliance and risk management. The successful candidate is required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of such duties

RELATIONSHIPS INTERNAL KEY STAKEHOLDERS

Partners in India Client Service Support team Home Locations Client Services and ISC team Upstream & downstream teams Peers and Support functions India Middle & Senior level Management

Skills / Experience

• Prior experience in a client-focused role gained in the financial services or banking industry is an advantage (Desirable)
• Operational experience in a Transfer Agency role (Desirable)
• Candidate to have minimum 8 - 10 industry years of experience in related industry (Accounting / Financial services/ Capital markets, Transfer Agency, Fund Accounting etc). Ability to manage work independantly and on own initiative (Essential)
• For internal candidates (within Northern Trust) – 24 Months as a Technical Coordinator /Associate Consultant to move as a Consultant. Movement within TL and Consultant Level will be 12 months. Graduation in Commerce. Additional certification in Client management preferred Demonstrate a good understanding of Fund Admin / TA lifecycle (Highly Desirable) Strong organisational, planning and communication skills (Essential) Effective verbal reasoning and numeric skills required (Essential) Effective risk management (Essential) Flexible approach to work (Essential) Ability to review and resolve complex issues in a timely manner (Essential) Ability to work under pressure meeting challenging deadlines (Essential) General knowledge of Microsoft Office applications relating to designated areas of responsibility. (Highly Desirable) Strong analytical skills including ability to prepare reports / MIs / Client presentations to support management take objective & fruitful decisions (Highly Desirable). Track record of building and maintaining strong client relationships (Highly Desirable)

CORE COMPETENCIES

• Interpersonal (relationship builder, respectful, resolves problems, people friendly and organisational savvy)
• Communication (presentation skills, listening skills, oral communication skills, and written communication skills)
• Self-management (adaptability and resilience, learning behaviour, integrity and ethics and relationship builder)
• Motivation (performance standards, achieving results and persistent)
• Thinking (creative thinking decision making, input seeking ,logical thinking and solution finding)
• Organisational Knowledge (business knowledge, expert knowledge and external events impact)
• Client Service and Quality (quality, relationship building and client satisfaction)
• Administration (Anticipates needs, execution, planning, process specialist, quality seeker and time management) Accuracy and attention to detail. Can work under pressure and unsupervised. Ability to stay focused/tenacious. Situational Leadership (Addresses difficult issues, builds effective teams focused on goals, champions new initiatives, fosters development, gives timely feedback and coaching, Idea generator)

Eligibility

- internal Partners 24 Months as a Technical Coordinator /Associate Consultant to move as a Consultant Movement within TL and Consultant Level will be 12 months

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities. Reasonable Accommodation Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more. Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Terms and Conditions

Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship status, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S).