Technical Content Professional

IBM; Ernakulam; On-site; INR 10,00,000 - 12,00,000; Full time

Job summary

A leading technology company in Ernakulam is seeking a skilled Content Developer to create engaging and user-friendly UI content. You will collaborate with various teams and lead projects to enhance the user experience for clients. The ideal candidate has over 5 years of experience in content design, excellent communication skills, and proficiency in tools like Figma and Jira.

Qualifications

• 5+ years of experience in content design and development.
• Expertise in creating user-friendly UI content.
• Ability to conduct user testing and research.

Responsibilities

• Design engaging content experiences for users.
• Collaborate with cross-functional teams to influence design decisions.
• Lead content projects across global teams.

Skills

Content design

Collaboration

User empathy

Research skills

Communication skills

Education

Bachelor's Degree

Tools

Figma

Mural

Git or GitHub

Jira

Job description

Overview

Who you are: Do you love to play with technology and work to simplify the experience for customers? Do you have a passion for transforming complex technical concepts into clear and engaging content? We are looking for talented Content Developers to help make a meaningful impact on how our Automation offerings are used. You should have experience in designing and developing technical product content, both inside and outside of the user interface (UI), with a focus on clarity, accuracy, and the user experience.

What you’ll do: As a Content Designer who is passionate about delightful in-product guidance and contextual help, you’ll enable clients to use IBM products and drive business benefits. You will work with UX and Visual designers to create excellent UI content experiences, collaborate with cross-functional teams (content developers, user experience researchers, product managers, and developers), and advise the development team on content style and language within the product. Rigor, attention to detail, teamwork, insatiable curiosity, and a willingness to learn are critical in this rapidly evolving space.

Responsibilities

Content design

• Write and edit UI copy and design content experiences that are easy to use, easy to understand, and easy to navigate.
• Research and design content based on user scenarios and use cases: understanding personas, delivering content for design iterations, developing and clarifying UI terms, actively contributing to design reviews, and conducting user testing/research to validate content.
• Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions. Deliver clear, inclusive, accessible, and translated content for a global audience.
• Work hand-in-hand with UX designers (at all design fidelities) to provide content feedback and refine and revise content when features or priorities change.
• Use excellent writing and editing skills with strong research skills.
• Research terminology, ensure offerings align with industry standards, and ensure term consistency across the product portfolio.
• Understand modern design thinking and design trends (including responsiveness, accessibility, and AI).

Cross-functional collaboration and alignment

• Work closely with Design, Content Development, Product Management, Development, Marketing, Support, Sales, and Training to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best content experiences for clients.
• Own parts of the end-to-end authoring process: design, develop, edit, user test, and revise.
• Work independently with a strong sense of responsibility, initiative, and teamwork.
• Work in an agile environment with dynamic schedules and priorities; provide content input across squads and context switch easily.
• Demonstrate a volunteer spirit with a “we succeed as a team” attitude.
• Use excellent verbal and written communication skills.

Leadership

• Identify initiatives for UI content, including planning, scheduling, and prioritizing.
• Manage projects that involve worldwide teams.
• Solve challenging problems and think of new ways to deliver better content to clients.
• Champion the content designer role and responsibilities; contribute to content designer education, resources, and presentations.

Education

Required education: Bachelor\'s Degree

Preferred education: Bachelor\'s Degree

Technical and professional expertise

• 5+ Years of experience
• Expertise in wireframing and designing with tools such as Figma and Mural.
• Understanding of the product user journey and creating content that meets user needs for specific UI tasks.
• Expertise in designing and developing a variety of in-product guidance, including embedded assistance, tours, and supplemental reference information.
• Experience working in an agile, squad-based, continuous delivery mode and understanding of the design fidelity lifecycle.
• Ability to analyze and derive insights from quantitative and qualitative user feedback.

Preferred technical and professional experience

• Experience in Git or GitHub, Jira, or other issue and task management applications. Additionally, knowing Adobe Experience Manager (AEM) would be a plus.
• Familiarity with design systems (such as Carbon) and application of consistent components, voice, and tone.
• Interest and ability to learn how to infuse AI into content operations.