Technical Consultant- ITSM, HRSD & ITOM

Fujitsu Limited; Pune District; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Fujitsu Limited in India is seeking an experienced ServiceNow Technical Consultant to design, develop, and deliver enterprise-scale solutions across ITSM, HRSD, and ITOM.

You will work with customers, architects, and delivery teams to implement innovative solutions, lead workshops, manage releases, and mentor junior team members. Strong communication and stakeholder management are essential.

Qualifications

• Bachelor's degree in engineering, Computer Science, Information Technology, or related discipline.
• Minimum 5 years of hands-on ServiceNow implementation experience.
• Experience delivering at least one end-to-end ServiceNow implementation project.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management capabilities.

Responsibilities

• Design, develop, and implement ServiceNow solutions aligned with business requirements.
• Configure and customize ServiceNow applications using platform best practices.
• Lead technical discussions, workshops, and solution design sessions.
• Develop workflows, integrations, automation, and custom applications.
• Collaborate with stakeholders to translate business needs into technical solutions.
• Perform code reviews and ensure adherence to ServiceNow development standards.
• Support platform upgrades, deployments, and release activities.
• Troubleshoot and resolve complex technical issues.
• Mentor junior team members and contribute to capability development.
• TSM: Incident, Problem, Change, Request Management; Service Catalog; Knowledge; SLA.

Skills

ServiceNow ITSM

HRSD

ITOM

Technical consulting

Stakeholder management

Education

Bachelor's degree in engineering, CS, IT

Tools

ServiceNow Studio

Discovery

CMDB

Automation

Job description

Location Flexibility: Multiple Locations in Country

Posting Start Date: 10/7/26

At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.

ServiceNow Technical Consultant Specialization: ITSM, HRSD, ITOM

Role:

We are looking for experienced and passionate ServiceNow Technical Consultant to join our growing ServiceNow practice. This role is ideal for professionals with strong technical expertise and implementation experience in ITSM, HRSD, ITOM who can design, develop, and deliver enterprise-scale ServiceNow solutions. As a ServiceNow Technical Consultant, you will work closely with customers, architects, business analysts, and delivery teams to implement innovative solutions that drive business value and digital transformation.

Key Responsibilities

• Design, develop, and implement ServiceNow solutions aligned with business requirements. Configure and customize ServiceNow applications using platform best practices. Lead technical discussions, workshops, and solution design sessions.
• Develop workflows, integrations, automation, and custom applications.
• Collaborate with stakeholders to translate business needs into technical solutions. Perform code reviews and ensure adherence to ServiceNow development standards. Support platform upgrades, deployments, and release activities.
• Troubleshoot and resolve complex technical issues. Mentor junior team members and contribute to capability development.
• TSM: Experience in Incident Management, Problem Management, Change Management, Request Management, Service Catalog, Knowledge Management, SLA Management
• HRSD: Experience in HR Case Management, Employee Center, Lifecycle Events, Employee Journeys, HR Knowledge Management, HR Service Delivery
• ITOM: Experience in Discovery, Service Mapping, CMDB, Event Management, Operational Visibility, MID Server Administration, Cloud Discovery
• Qualifications: Bachelor’s degree in engineering, Computer Science, Information Technology, or related discipline. Minimum 5 years of hands-on ServiceNow implementation experience. Experience delivering at least one end-to-end ServiceNow implementation project. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and stakeholder management capabilities.
• Preferred Certifications: ServiceNow Certified System Administrator (CSA) Certified Application Developer (CAD) CIS-ITSM CIS-HRSD CIS-ITOM
• Nice to Have: Virtual Agent Performance Analytics Service Portal UI Builder Employee Center Pro AI/GenAI use cases on ServiceNow Integrations with Microsoft, SAP, Workday, or other enterprise platforms

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.