Technical & Business Operations Agent (BPO)

Amdocs; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading software development company is seeking a Technical & Business Operations Agent for customer support in Pune. This entry-level position requires excellent communication skills, basic computer knowledge, and a commitment to providing outstanding service. You'll efficiently handle customer queries and maintain detailed records while adhering to company standards. Amdocs fosters a flexible workplace where employees can grow and excel.

Qualifications

• 1-3 years of experience in a voice process preferred.
• Willingness to work in rotational shifts and weekends.
• Ability to handle pressure and multitask.

Responsibilities

• Handle inbound/outbound voice calls professionally.
• Address customer queries with empathy and clarity.
• Maintain records of customer interactions.

Skills

Excellent verbal communication skills in English

Strong listening skills

Basic computer proficiency

Education

Graduate in any discipline

Tools

CRM tools

MS Office

Job description

Overview

Technical & Business Operations Agent (BPO)

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

Job ID: 204987

Required Travel: Minimal

Location: [[reqLocation]]

About Amdocs

Amdocs, on a mission to empower our employees to Live Amazing, Do Amazing every day, fosters a workplace where you can excel professionally and thrive personally. We value growth, flexibility, and making a real impact in the world.

What will your job look like?

• Handle inbound/outbound voice calls professionally and efficiently.
• Address customer queries, complaints, and requests with empathy and clarity.
• Maintain accurate records of customer interactions and transactions.
• Follow communication scripts and guidelines as provided.
• Escalate unresolved issues to the appropriate internal teams.
• Meet performance targets including call quality, resolution time, and customer satisfaction.
• Stay updated on product/service knowledge and process changes.
• Adhere to company policies, compliance standards, and data privacy norms.

All you need is...

Required Skills & Qualifications

• Minimum qualification: Graduate in any discipline.
• 1–3 years of experience in a voice process (BPO/KPO/Customer Service preferred).
• Excellent verbal communication skills in English (and regional languages if applicable).
• Strong listening skills and ability to handle pressure.
• Basic computer proficiency (CRM tools, MS Office).
• Willingness to work in rotational shifts and weekends if required.
• Shift Timings - 5pm to 2am, 8pm to 5am, 1:30am to 10:30am.

Preferred Attributes

• Prior experience in international/domestic voice processes.
• Ability to multitask and manage time effectively.
• Positive attitude and team-oriented mindset.

Why You Will Love This Job

• You will have a wide scope of activities
• You will have excellent products and solutions
• You will have scope for professional development

Equal Opportunity

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce.

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Software Development