Technical Business Analyst

Invok Hr; Gurugram District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Invok Hr is seeking a Technical Business Analyst to carry out comprehensive analytical work across multiple programmes, balancing Agile and Waterfall delivery. You will gather requirements, document them, and provide SME guidance on platforms, apps, or disciplines.

The role emphasizes deep platform knowledge, stakeholder collaboration, and continuous improvement, with a Lean mindset to increase business efficiency across the CIO function.

Qualifications

• Strong analytical and problem-solving skills with ability to convey complex details.
• Solid knowledge of BA frameworks, methodologies, and processes.
• Excellent communication to collaborate with delivery teams, users, and leadership in Agile setups.

Responsibilities

• Discover, analyse, and document stakeholder requirements using multiple methods.
• Collaborate with cross-functional engineering teams to ensure quality integrations.
• Support Jira documentation of tasks and user stories.
• Contribute to CoE standards and continuous improvement.
• Balance functional and non-functional requirements and track delivery.

Skills

Analytical thinking

Communication skills

Business analysis

Education

BCS BA Foundation Certificate

BCS BA Practice

BCS Systems Development

Tools

JIRA

Confluence

SharePoint

Visio

webMethods

Kafka

Flink

Job description

ROLE PURPOSE

We are looking for strong Technical Business Analysts who are confident and comfortable carrying out a full range of technical analysis activities across multiple programmes or platforms of varying sizes and complexity.

As a Technical Business Analyst, you will be responsible for carrying out a full range of analytical activities to support the effective delivery of change initiatives. You will spend most of your time working side by side with colleagues in a platform team or project conducting research, analysing information, and providing deep subject matter expertise in one or more specialisms, either relating to a platform (e.g. Guidewire, DXC), application (e.g. MS Dynamics, Instabase), or discipline (e.g. Cyber, Finance).

You’ll have good capability in three key focus areas:

• Identification and analysis of business problems and definition of future states and solutions.
• Deep knowledge of a platform, application, or discipline to provide detailed technical guidance and subject matter expertise to stakeholders and colleagues.
• Continuous improvement, with a lean mindset/capability to increase business efficiency.

You will deliver business analysis capabilities as defined within the BA CoE Toolkit to ensure outperformance of the CIO function. You will be comfortable working in both agile and waterfall operating models and will support the transition from project to value stream delivery.

You will have a good working knowledge of business analysis, with analytical and problem-solving skills, with the ability to focus on details while maintaining the big picture view.

You can work independently, or as part of a larger team and remain flexible and organised. You are able to build and maintain working relationships with people at all levels of the business.

KEY ACCOUNTABILITIES

• Discover, analyse, and document requirements from stakeholders using a variety of methods.
• Support and document development and configuration tasks for Integration services.
• Support documentation (Jira) of Kafka producers/consumers, topics, schemas, and lightweight stream processing flows.
• Collaborate with cross-functional engineering teams to ensure quality integrations.
• Familiarity with Agile methodologies and support good hygiene of stories and tasks (Jira).
• Support developers and Centre Of Excellence to ensure adoption of API-led and event-driven integration best practices.
• Maintain a holistic view of business processes on platforms to understand cross functional impacts in regard to system changes.
• Define what the system or process must accomplish in order to meet the customer business requirements (functional) and how well it must do it (non-functional).
• Analyse and understand both data and technology solutions at a detailed level to interpret and interrogate technical requirements.
• Play an active role in planning of initiatives and work streams to ensure the delivery of the required outputs.
• Adhere to CoE standards and contribute to their continual improvement.

SKILLS & EXPERIENCE

• Good analytical and problem-solving skills, and able to communicate detailed/complex information.
• Good knowledge & application of business analysis frameworks, methodologies & processes.
• Strong communication skills in order to effectively collaborate with delivery verticals, business users, technology teams, and leadership, working towards an Agile environment.
• Functional use of tools such as JIRA, Confluence, SharePoint and Visio.
• Awareness of Integration technologies such as webMethods, Kafka, Flink.
• Holder of, or working towards a BCS Business Analysis Foundation Certificate, BCS Certificate in BA Practice and BCS Certificate in Systems Development (or equivalent).

Customer conduct framework

• Understand and contribute to improve the Customer journeys, behaviours, and pain points across the Organizations infrastructure.
• Understand of how FCA Conduct Framework and FCA Conduct Rules apply to the role holder.

Decision making

• Reporting to reflect position and manage stakeholders expectations.
• Risk and issue management for relevant delivery.

Influential negotiation and communication skills to drive consensus on various delivery-based decisions.