Technical Assistance Center Engineer - Network Support (Aruba ClearPass)

Hewlett Packard Enterprise India Private Limited; Chennai; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health & wellbeing benefits

Career development programs

Inclusive workplace culture

Job summary

Hewlett Packard Enterprise India Private Limited in Chennai is seeking an experienced Networking Support Engineer to provide technical assistance for Aruba and ClearPass, addressing global customer issues. The role is hybrid and includes 24x7 support responsibilities.

You will diagnose connectivity and authentication problems, analyze logs, and collaborate with senior engineers. The position requires 2+ years' networking experience and a Bachelor’s degree, with opportunities to grow in a

Qualifications

• 2+ years of networking support experience.
• Bachelor’s degree in any discipline.
• Familiarity with NAC/ClearPass is a plus.

Responsibilities

• Provide technical support for networking and ClearPass-related issues to global customers
• Troubleshoot wired and wireless network connectivity and authentication issues
• Work on access control problems involving 802.1X, RADIUS, and guest authentication
• Analyse logs, configurations, and basic packet captures for troubleshooting
• Document issues, troubleshooting steps, and resolutions in ticketing tools
• Collaborate with senior engineers for escalations and complex cases
• Follow defined processes and SLAs in a 24x7 support environment

Skills

Networking fundamentals

OSI Model

TCP/IP

802.1X

RADIUS

Troubleshooting

Verbal & written communication

Education

Bachelor's degree

Tools

Wireshark

Packet capture tools

Linux basics

Ticketing tools

Job description

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Summary

Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what’s next for you.

What you’ll do:

Key Responsibilities

• Provide technical support for networking and ClearPass-related issues to global customers
• Troubleshoot wired and wireless network connectivity and authentication issues
• Work on access control problems involving 802.1X, RADIUS, and guest authentication
• Analyse logs, configurations, and basic packet captures for troubleshooting
• Document issues, troubleshooting steps, and resolutions in ticketing tools
• Collaborate with senior engineers for escalations and complex cases
• Follow defined processes and SLAs in a 24x7 support environment

Required Skills & Knowledge

• Strong understanding of networking fundamentals: OSI Model and TCP/IP IP addressing and subnetting ARP, DHCP, DNS VLANs and switching basics Routing fundamentals (basic static routing) Broadcast, multicast, and unicast traffic STP and link aggregation basics Basic understanding of: Network authentication concepts (AAA, 802.1X, RADIUS) Network security fundamentals Wireless networking basics Basic Active Directory and LDAP awareness Basic Linux knowledge: Command-line usage Log navigation and troubleshooting basics Strong analytical and troubleshooting skills Good verbal and written communication skills Ability to work in a structured support environment

Preferred Skills (Good to Have)

• Exposure to Network Access Control (NAC) or ClearPass (internship / project / training)
• Certifications such as CCNA / CWNA / RHCSA or equivalent
• Basic knowledge of Wireshark or packet capture tools
• Basic scripting exposure (optional)

What you need to bring:

• Experience Typically, 2+ years’ experience.
• Education Bachelor’s degree in any discipline (B.E./B.Tech, B.Sc, BCA, B.Com, BBA, BA, etc.)
• Candidates with networking training, certifications, internships, or strong technical aptitude will be preferred

Work Schedule

• This is a 24x7 global support role
• Requires working in rotational shifts, including nights, weekends, and public holidays
• Flexibility to support global customers across US / EMEA / APAC time zones
• This is a Hybrid working role based in Bangalore/Chennai

Soft Skills

• Strong customer service orientation
• Problem-solving mindset and eagerness to learn
• Ability to work in a team environment
• Strong attention to detail and documentation quality
• Ownership and accountability in resolving issues

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here . Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Job: Engineering Job Level: TCP_01

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.

We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.

Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india#aruba

Experience Level Mid Level