Aruba ERT Engineer -DCN (Level 3)

Hewlett Packard Enterprise; Bengaluru; Hybrid; INR 1,500,000 - 3,500,000; Full time

Job summary

Hewlett Packard Enterprise is hiring an Aruba ERT Engineer - DCN (Level 3) in Bengaluru. This hybrid role requires 2 days per week in-office and involves troubleshooting Aruba Networking, log capture, and incident resolution across global customers.

You will work in a dynamic 24x7 environment, leading technical investigations, delivering root-cause analyses, and writing publishable resolution docs while coordinating with L1/L2 teams and engineering.

Qualifications

• 10+ years in Networking with 3+ years in Data Center technologies.
• Experience supporting Aruba or DC networking environments.
• Knowledge of multi-vendor data center architectures and security.

Responsibilities

• Provide troubleshooting and support for HPE Aruba Networking products.
• Lead problem management and coordinate with global customers and teams.
• Create action plans to resolve complex issues and publish resolutions.
• Contribute to projects that improve product support and customer satisfaction.
• Communicate effectively with technical and non-technical stakeholders.
• Interact with teams across countries and support functions.

Skills

Data Networking

Spine/Leaf Topology

3-layer Architecture

Networking Hardware

Cross-functional Product Knowledge

Remote Resolve Support

VXLAN/EVPN

Security Protocols 802.1x/MAC

REST/NAE/Python

Aruba OS/CX/Comware

WLAN 802.11 basics

Education

Bachelor's or Master's in CS/EE

Tools

Cisco CCIE – DC

Aruba ACSP

Job description

Aruba ERT Engineer -DCN (Level 3)

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Level 3 TAC engineer role requires supporting Aruba products as per the entitlement. It involves understanding the customer environment, capturing logs, and troubleshooting to achieve the resolution or provide the Root Cause of the incident. The Level 3 TAC engineer is expected to work across different shifts in a dynamic 24x7 work environment.

Responsibilities:

• Provide HPE Aruba customers & Engineers troubleshooting & support in the areas of HPE Aruba Networking and related areas.
• Provide leadership in technical problem management and the resolution of all issues, working closely with Global Enterprise Customers, HPE Aruba remote, and field support staff.
• Develop action plans to investigate and resolve complex issues/problems and communicate these to engineers, customers, and/or relevant managers.
• Identify and contribute to projects to improve product support, customer satisfaction, and team efficiency.
• Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).
• Technical writing skills will be required to publish Issue resolution documents.
• Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion.
• Must be able to interact with colleagues from different countries and backgrounds (own team, members of L1 and L2, other support functions, and Engineering teams).

What you need to bring:

• Bachelor's or Master’s degree in Mechanical, Electrical, Computer Science, or equivalent.
• 10+ Years’ experience in the Networking field with a minimum of 3 years supporting Data Center Technologies.

Skills:

• Data Networking technologies including Routing, Switching, and Network architecture and management.
• Working knowledge and understanding of Spine and Leaf Topologies.
• Working knowledge and understanding of 3-layer architecture (Access, Distribution, and Core) switching.
• Knowledge of networking equipment’s hardware and architecture.
• Demonstrate an in-depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
• Affinity with Remote Resolve support processes.
• Should know about Data Center Technologies, i.e., VXLAN, EVPN, VPNV4, other VPN technologies, etc.
• Should be good at security and authentication protocols like IEEE 802.1x and MAC.
• Good to have knowledge of REST, NAE, and Python.
• Prior knowledge of Aruba OS, Aruba OS-CX or Comware will be added advantage.
• Basic knowledge of WLAN technology (802.11 Standards, Controller, and APs) is preferred.

Certifications:

• Cisco CCIE – DC is not a must but preferred.
• Aruba ACSP certification will have added advantage.
• Should have basic technical knowledge of Windows, Linux, and other operating systems.

Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities.

Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#india #aruba

Job: Engineering Job Level: TCP_04

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