Technical Architect

EDMO; Dadri; On-site; INR 350,000 - 600,000; Full time

Job summary

EDMO is seeking a Technical Architect to own how this will work for each university deployment, spanning sales, product, engineering, and implementation. You will lead technical discovery and guide end‑to‑end solutions with a focus on integrations and configurations for repeatable deployments.

You will ensure security, multi‑tenancy, and scalability while aligning with EDMO’s platform, and work closely with Sales, Implementation, and CTO teams to deliver high‑impact outcomes.

Qualifications

• 6–10+ years in a technical role such as Solutions Architect or Integration Architect.
• Strong experience designing and implementing integrations between SaaS platforms and enterprise systems (CRM/SIS/ERP).
• Solid understanding of REST APIs, webhooks, event-driven architecture, iPaaS/MCP connectors.

Responsibilities

• Lead technical discovery with universities and stakeholders.
• Design end‑to‑end integrations and configuration for deployments.
• Own the solution blueprint, data contracts, and integration patterns for each customer.
• Assess configuration vs product gaps and communicate trade‑offs to stakeholders.
• Provide pre‑sales support and contribute to RFP responses with technical clarity.

Skills

System integration design

Pre‑sales engagements

Client workshops facilitation

Architecture diagrams

SOW inputs & sequencing

Tools

Salesforce

Genesys

Cloud platforms

Job description

EDMO is an AI-powered company that provides enrollment-centric solutions to universities, colleges,

and higher education institutions. By streamlining repetitive tasks—such as document verification,

transcript evaluation, SOP/essay reviews, and applicant matching—EDMO enables its clients to

process student applications faster and more accurately. Its intelligent workflows not only reduce

administrative workload but also empower admission advisors to focus on personalized guidance

and student engagement.

With features like AI-powered chatbots, Photo ID verification, GPA calculator, and transfer credit

evaluation, EDMO ensures transparency and efficiency across the enrollment journey. Institutions

using EDMO services report significant time savings, improved decision‑making, and enhanced student satisfaction.

At its core, EDMO is built to reimagine & streamline admissions—making them smarter, quicker,

and more human-centric.

Role overview

EDMO is looking for a Technical Architect to own “how this will work for this customer” across complex product development and university implementations. This role sits at the intersection of sales, product, engineering, and implementation, ensuring that what is promised to clients is technically feasible, scalable, secure, and aligned with EDMO’s core platform.

You will lead technical discovery, design end‑to‑end solutions (especially integrations and configuration), and guide implementations so that each deployment is repeatable rather than a

Key responsibilities

• Lead technical discovery with universities
• Run deep‑dive sessions with client IT and admissions teams to understand systems (CRM/SIS/LMS), telephony/chat stack (e.g., Genesys), SSO, security/compliance, and data‑flow requirements.
• Translate business and admissions‑process needs into clear technical requirements, constraints, and non‑functional expectations (performance, privacy, retention, observability).
• Design end‑to‑end solutions and integrations
• Own the solution blueprint for each customer: integration patterns (APIs, webhooks, MCPs / connectors), data contracts, mapping to CRM/SIS, and event flows into EDMO.
• Decide what is configuration vs. product gap vs. true custom work, clearly articulating trade‑offs, risks, and recommendations to internal and external stakeholders.
• Ensure solutions adhere to EDMO’s architectural guardrails on security, multi‑tenancy, scalability, and maintainability.
• Pre‑sales and scoping support - Partner with Sales and Customer Success in late‑stage opportunities as the senior technical voice, especially where integrations and complex workflows are involved.
• Validate feasibility, effort, and risks before contracts/SOWs are signed, helping ensure EDMO does not commit to non‑viable or non‑scalable customizations.
• Contribute to RFP responses, solution summaries, and executive‑level technical presentations for key accounts.
• Implementation oversight and handoff- Work closely with Implementation / Professional Services to turn the solution blueprint into a concrete plan: milestones, cut‑over strategy, environments, data migration, and UAT.
• Stay engaged through go‑live as an escalation point for scope changes, new technical risks, and critical design decisions that affect stability or timeline.
• Ensure a clean transition from project mode to steady‑state Customer Success, with clear documentation and knowledge transfer.
• Architecture, standards, and product feedback- Champion repeatability: push toward configuration, patterns, and reusable assets/templates instead of bespoke code on every project.
• Work with the CTO and Product to feed recurring client needs and integration patterns into the roadmap and reference architecture.
• Contribute to internal playbooks, reference diagrams, and best practices for integrations, security reviews, and enterprise onboarding.

What success looks like

• Enterprise university implementations go live with stable, observable integrations and minimal post‑go‑live firefighting.
• Deals are scoped realistically, with fewer “we sold something we cannot or should not build” situations.
• Over time, more of what you design becomes standardized features and implementation patterns, reducing custom effort per customer.

Required experience

• 6–10+ years in a technical role such as Solutions Architect, Integration Architect, Senior Engineer, or Solutions/Pre‑Sales Engineer in a B2B SaaS or enterprise software environment.
• Strong experience designing and implementing integrations between SaaS platforms and enterprise systems (CRM/SIS/ERP, telephony/contact‑center, identity providers, data platforms).
• Solid understanding of modern integration patterns: REST APIs, webhooks, event‑driven architecture, iPaaS/MCP‑style connectors, and data synchronization strategies.
• Hands‑on familiarity with at least some of: Salesforce or other CRM, student information systems, contact‑center platforms (e.g., Genesys), and cloud platforms.
• Proven track record working directly with enterprise customers, leading technical workshops, and navigating between business and technical stakeholders.
• Ability to create clear solution artifacts: architecture diagrams, integration specs, sequencing diagrams, and SOW inputs understandable by both engineers and non‑technical leaders.

Nice to have

• Experience in higher education technology (admissions, enrollment, student success) or other regulated domains with complex workflows.
• Exposure to AI/ML or conversational AI platforms and how they integrate into existing enterprise ecosystems.
• Background in Professional Services or Customer Success Engineering where you owned outcomes for large, multi‑stakeholder implementations.
• Skills and attributes- Strong systems thinking and architecture mindset: can balance ideal design with pragmatic delivery constraints.
• Excellent communication skills; comfortable presenting to senior IT and business leaders as well as working hands‑on with engineers.
• Low‑ego collaborator who can push back on risky asks while staying customer‑centric and solution‑oriented.