Technical Analyst (Document & Workflow Automation)

Australia and New Zealand Banking Group Limited; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health & wellbeing services

Job summary

ANZ Bengaluru is seeking a Technical Analyst in Document & Workflow Automation to partner with Product Owners, Engineers, and Business Stakeholders, turning business needs into measurable solutions. This role suits someone with an engineering background moving into a business-facing, analytical track while applying their technical expertise across cloud and automation platforms.

You will work in an Agile environment, contribute to front-door demand management, and help improve workflow

Qualifications

• Must have 5+ years of relevant experience.
• Experience as a System Analyst, Technical Analyst, Software Engineer, Business Analyst, or similar role.
• Strong requirements gathering, analysis, and documentation skills.
• Experience working in Agile environments and cross-functional squads.
• Strong stakeholder engagement and communication skills.
• Ability to identify dependencies, risks, assumptions, and delivery impacts.

Responsibilities

• Partner with Product Owners to analyse, validate, and refine business requirements received through Front Door requests.
• Assess demand requests and support prioritisation activities based on business value, strategic alignment, complexity, and delivery capacity.
• Support solution analysis and ensure proposed technology outcomes align with business objectives and platform capabilities.
• Work with engineering teams to validate solution designs and ensure requirements are understood and implemented effectively.
• Create and maintain estimates for incoming demand and support squad planning activities.
• Monitor and continuously review demand pipelines to ensure delivery commitments remain achievable.
• Conduct impact assessments and root cause analysis for production issues and platform enhancements.
• Maintain traceability between business objectives, strategic initiatives, Front Door requests, requirements, and delivered solutions.
• Identify opportunities to improve workflow management, operational efficiency, and platform adoption across the bank.
• Actively participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, retrospectives, and daily stand-ups, while facilitating workshops and stakeholder discussions to clarify requirements, scope, and expectations.

Skills

Requirements gathering

Analytical thinking

Communication skills

Agile experience

Stakeholder management

Cross-functional collaboration

Documentation

Problem-solving

Organizational skills

Tools

Jira

Confluence

Azure DevOps

Job description

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Technical Analyst (Document & Workflow Automation)

Division: Technology

About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a System Analyst within the Document Automation domain within Tech Australia Retail and Commercial, you will play a key role in managing and assessing Front Door demand received from across the bank. You will partner closely with Product Owners, Engineers, Architects, and Business Stakeholders to understand business needs, analyse requirements, identify dependencies, and ensure solutions deliver measurable business value.

This role is ideal for someone with an engineering background who is looking to transition into a more business-facing and analytical role while continuing to leverage their technical expertise.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

What will your day look like?

• Partner with Product Owners to analyse, validate, and refine business requirements received through Front Door requests.
• Assess demand requests and support prioritisation activities based on business value, strategic alignment, complexity, and delivery capacity.
• Support solution analysis and ensure proposed technology outcomes align with business objectives and platform capabilities.
• Work with engineering teams to validate solution designs and ensure requirements are understood and implemented effectively.
• Create and maintain estimates for incoming demand and support squad planning activities.
• Monitor and continuously review demand pipelines to ensure delivery commitments remain achievable.
• Conduct impact assessments and root cause analysis for production issues and platform enhancements.
• Maintain traceability between business objectives, strategic initiatives, Front Door requests, requirements, and delivered solutions.
• Identify opportunities to improve workflow management, operational efficiency, and platform adoption across the bank.
• Actively participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, retrospectives, and daily stand-ups, while facilitating workshops and stakeholder discussions to clarify requirements, scope, and expectations.

What will you bring?

• Must have 5+years of relevant experience
• Experience as a System Analyst, Technical Analyst, Software Engineer, Business Analyst, or similar role.
• Strong requirements gathering, analysis, and documentation skills.
• Experience working in Agile environments and cross-functional squads.
• Strong stakeholder engagement and communication skills.
• Ability to identify dependencies, risks, assumptions, and delivery impacts.
• Experience with Jira, Confluence, Azure DevOps, or similar tools.
• Understanding of system integrations, APIs, and enterprise applications.
• Strong analytical, problem-solving, and organisational skills.

Document Management & Automation

• Experience with Document Management, Document Automation, Workflow Automation, or Customer Communication Management (CCM) platforms.
• Knowledge of document lifecycle management, correspondence generation, workflow orchestration, and content management.
• Experience with platforms such as:
• Smart Communications (SmartCOMM)
• Understanding of document templates, business rules, data mapping, and communication workflows.

Detailed Desciption

• Experience in Banking or Financial Services.
• Exposure to cloud platforms such as AWS, Azure, or GCP.
• Understanding of records management, compliance, and process improvement practices.

You're not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these capabilities, we'd love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.