Technical Account Representative (TAM)

Techno Endura; Karnataka; On-site; INR 12,00,000 - 18,00,000; Full time

Job summary

Join an established industry player as a Technical Account Representative, where your extensive experience in Oracle products will drive customer satisfaction and project success. In this pivotal role, you will lead and mentor teams, manage critical relationships, and ensure the delivery of exceptional support services. Your expertise in Oracle Applications and Cloud Infrastructure will be key in navigating complex projects and fostering innovation. Embrace the opportunity to contribute to a culture of diversity and inclusion while enjoying competitive benefits and a commitment to work-life balance. This is your chance to make a significant impact in a dynamic environment.

Benefits

Medical Insurance

Retirement Benefits

Community Engagement Opportunities

Qualifications

• 15+ years of experience in Oracle products.
• Proven track record in delivering large-scale projects.

Responsibilities

• Leading and mentoring teams with a focus on customer satisfaction.
• Developing and managing Oracle Support relationships.
• Coordinating delivery of support services.

Skills

Oracle Database

Oracle Applications (Fusion, EBS, PSFT)

Exadata

Oracle Cloud Infrastructure

Artificial Intelligence

Technical architecture understanding

Customer-facing skills

Problem-solving skills

Organizational skills

Communication skills

Education

University degree

Postgraduate technical or management qualifications

OCI Certified

ITIL Foundation Certification

PMP

Azure Cloud Certification

Job description

Job Description

Our Ideal Candidate:

• Mandatorily good technical skills in Oracle Database and experience with Oracle Applications such as Fusion Applications, EBS, PSFT, etc.
• Knowledge and experience in Exadata, ExaCS, and Oracle Cloud Infrastructure.
• Good understanding of Artificial Intelligence and its applications.
• Understanding of Technical architecture, operating systems, and networks.
• Strong customer-facing skills.
• Ability to multitask, maintain composure in high-stress/high-visibility situations, and adapt priorities in a dynamic business environment.
• Excellent team player, eager to learn new technologies, with problem-solving skills.
• Strong organizational skills, detail-oriented, with good communication skills.
• University degree, postgraduate technical or management qualifications, or relevant experience.
• OCI Certified / ITIL Foundation Certification / PMP / Azure Cloud Certification.

Qualifications:

• 15+ years of experience in Oracle products, including technical/functional and project/program management.
• Proven track record in delivering large-scale global application or infrastructure/database projects.
• High commitment to customer satisfaction.

Responsibilities:

• Leading and mentoring teams, providing direction, and demonstrating authority and understanding of customer strategies.
• Developing and managing Oracle Support relationships with large accounts.
• Establishing professional relationships with key customer contacts to ensure satisfaction.
• Coordinating delivery of support services, driving contract renewals.
• Identifying and submitting delivery leads for new opportunities, collaborating with sales and support teams.
• Leading complex account planning, project tracking, and risk management.
• Providing leadership in new product/service/process development and organizational improvements.
• Contributing to regional and global strategy execution.
• Demonstrating detailed knowledge of Oracle policies, procedures, and delivery tools.
• Managing non-routine, complex work involving advanced technical and business skills.

Diversity and Inclusion:

Oracle values diversity, promotes an inclusive culture, and offers competitive benefits, including medical, insurance, retirement, and community engagement opportunities. We are committed to accessibility and provide reasonable accommodations for individuals with disabilities.

Career Level: IC4

Additional Responsibilities include governance, account management, escalation management, business value generation, and lead generation.

About Us:

Oracle is a global leader in cloud solutions with over 40 years of experience, committed to innovation, integrity, and diversity. We offer opportunities for growth, work-life balance, and community involvement.

Employment Details

Type: Full-time

Industry: IT Services & Consulting

Role Category: Not Specified

Functional Area: Not Specified

Role/Responsibilities: Technical Account Representative (TAM)

Contact Details

Company: Oracle

Location: Karnataka

Additional notes on teamwork, motivation, and quick learning capabilities.