Technical Account Manager (Pre-Sales & Client Success) - India

ZAZZ; India; Remote; INR 2,500,000 - 4,000,000; Full time

Job summary

ZAZZ is seeking a Technical Account Manager (Pre‑Sales & Client Success) to own client relationships end‑to‑end from discovery to delivery. You will shape technical solutions, estimate effort, and drive revenue while collaborating with sales and development teams.

This techno‑commercial role requires talking architecture at a high level, handling proposals, and guiding international clients through complex projects in a fully remote setup.

Qualifications

• 4–8 years in pre‑sales, business analysis, solution consulting, TAM or engagement roles.
• Proven track record converting discovery calls into signed deals with international clients.
• Hands‑on experience writing proposals, SOWs and estimates for web, mobile or enterprise projects.
• Strong technical understanding of software build processes: web/mobile apps, APIs, databases, cloud, integrations.
• Working knowledge of Agile/Scrum delivery and collaboration with developers, QA and PM.
• Excellent spoken and written English, comfortable presenting to CXOs and technical stakeholders.
• Strong negotiation, objection handling and expectation management skills.
• Comfortable working fully remote across time zones, including outside Indian hours.
• Bachelor's degree in Computer Science / IT / Engineering or equivalent.

Responsibilities

• Lead discovery calls to understand client goals, pain points and requirements.
• Design solution architecture with tech leads; define stack, modules and integrations.
• Prepare estimates, timelines and pricing models; create proposals, SOWs and pitches.
• Own the deal from first call to signed contract; coordinate with sales and clients.
• Manage delivery and act as the client’s main contact throughout development; handle changes and risks.

Skills

Discovery calls

Proposal writing

SOWs & estimates

Technical understanding

Agile/Scrum

English communication

Remote work across time zones

Bachelor's degree (CS/IT/Engineering)

Client engagement

Education

Bachelor's degree in Computer Science / IT / Engineering

Tools

Jira

Confluence

HubSpot / Salesforce

Figma / Balsamiq

Miro

Job description

Technical Account Manager (Pre-Sales & Client Success) - India

Welcome to the Cutting-Edge of Innovation: ZAZZ

Step into the world of ZAZZ, a realm where innovative design meets software development brilliance. We're not your average tech company; we're trendsetters shaping the future, crafting digital masterpieces, and redefining boundaries.

At ZAZZ, technology isn't just a tool—it's our canvas, our playground. Our passionate, ingenious team doesn't just adapt to the latest technologies; we shape them. Join us, and you’ll be at the heart of a revolution, influencing, and driving technological advancements.

Empowering People. Transforming Experiences.

Ever dreamed of putting your mark on the digital universe? ZAZZ is the place. We breathe life into a bottom-up approach where our employees and users are the stars. Here, you won't just be creating software—you'll be part of a grand journey to revolutionize digital experiences.

Dive into the Tech Spectrum

With ZAZZ, you don't just get a job; you get an open ticket to a roller-coaster of challenges and opportunities. From Product Strategy, IoT App Development to the bleeding-edge Blockchain tech, we cover the entire spectrum of tech innovation. Prepare to ignite your creativity and fuel your passion in an environment buzzing with groundbreaking ideas and projects.

Shaping the Future, Together

It doesn't matter if our client is a fledgling startup, a dynamic SME, or a Fortune 500 titan—we’ve partnered with them all. At ZAZZ, you'll gain unparalleled exposure and experience in diverse sectors and technologies. You’ll not just grow; you'll evolve.

Why Join ZAZZ?

If you're seeking a place where your curiosity is celebrated, your skills valued, and your growth accelerated, look no further. ZAZZ offers a thriving work environment, opportunities for continuous learning, and the chance to work with some of the best minds in the industry. Plus, our team loves to get geeky over a coffee chat on the latest tech!

So, are you ready to leave a lasting footprint in the tech world? Join the ZAZZ family, and together, let's create the future.

Job Description

This is a remote position.

About the role

We are a custom software development company looking for an Technical Account Manager who owns the client relationship end to end, from the first discovery call to the final delivery call. You will understand what clients need, shape a technical solution and proposal, close the deal, and stay the client's main point of contact while our development team builds it.

This is a techno-commercial role. You don't need to write code, but you must be technical enough to design solutions, talk architecture on a high level with clients and developers, and estimate effort credibly. You own the deal and its revenue, working closely with our sales team, and earn commission on the revenue you generate.

Key responsibilities

Discovery and requirement gathering

• Lead discovery calls with prospective clients to understand their business goals, pain points and requirements.
  
• Ask the right questions to uncover scope, constraints, budget, timelines and success criteria.
  
• Document requirements clearly as BRDs, user stories, feature lists or scope documents.
  

Solutioning and proposals

• Design the solution with internal tech leads and architects: technology stack, high-level architecture, modules and integrations.
  
• Prepare effort estimates, project timelines, milestone plans and pricing models (fixed price, T&M, dedicated team).
  
• Create proposals, SOWs, RFP responses and pitch decks, and present them to client stakeholders.
  
• Build wireframes or clickable prototypes where needed to explain the solution.
  

Deal closure

• Own the deal from first call to signed contract, working closely with the sales team.
  
• Handle client objections, negotiate scope, pricing and terms, and drive the deal to closure.
  
• Maintain the pipeline and deal records in the CRM and forecast revenue accurately.
  

Delivery and client management

• Hand over the project to the development team with clear scope, priorities and acceptance criteria.
  
• Act as the client's primary point of contact throughout development.
  
• Run client meetings at milestone deliveries, demos and other agreed checkpoints (not daily stand-ups).
  
• Manage change requests, scope changes and client expectations, and elevate risks early.
  
• Ensure deliveries meet the agreed scope, quality and timelines until final sign-off.
  
• Identify upselling and cross-selling opportunities such as new modules, maintenance and support, cloud, QA or dedicated teams.
  
• Build long‑term relationships that lead to repeat business, referrals and testimonials.
  

Must-have skills and experience

• 4–8 years in a custom software development or IT services company, in pre‑sales, business analysis, solution consulting, technical account management or engagement management.
  
• Proven track record of running discovery calls and converting them into signed deals, ideally with international clients (US, Canada, UK, Europe, Middle East).
  
• Hands‑on experience writing proposals, SOWs and estimates for web, mobile or enterprise software projects.
  
• Strong technical understanding of how software is built: web and mobile apps, APIs, databases, cloud (AWS, Azure or GCP), integrations and SDLC. Coding is not required.
  
• Working knowledge of Agile/Scrum delivery and the ability to work with developers, QA and project managers.
  
• Excellent spoken and written English, with confidence presenting to CXOs, founders and technical stakeholders.
  
• Strong negotiation, objection handling and expectation management skills.
  
• Comfortable working fully remote across time zones, including occasional calls outside Indian working hours.
  
• Bachelor's degree in Computer Science, IT, Engineering or a related field (or equivalent experience).
  

Good to have

• A background as a technical BA before moving into a client‑facing role.
  
• Experience with tools such as Jira, Confluence, HubSpot or Salesforce, Figma or Balsamiq, and Miro.
  
• Familiarity with AI/ML, SaaS, e‑commerce, fintech or healthtech projects.
  
• Certifications such as CSPO, PSPO, CBAP or a cloud practitioner certification.
  
• Experience responding to RFPs on platforms like Upwork, Clutch or through partner channels.
  

Success measures and what we offer

You will be measured on:

• Discovery‑to‑proposal and proposal‑to‑closure conversion rates.
  
• New revenue closed and total account revenue, including upsells and cross‑sells.
  
• Client satisfaction and retention through delivery.
  
• Accuracy of estimates and scope (fewer disputes and unplanned overruns).