Technical Account Manager (India - US Shift)

genuin Inc; Ahmedabad District; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Collaborative work culture

Job summary

A dynamic tech company is seeking a Technical Account Manager in Gujarat, India for client onboarding and post-sales support. The successful candidate will ensure smooth operations by coordinating cross-functional teams and managing client relationships effectively. Requirements include over 5 years of experience in Program Management and project management tools like Jira and Asana. This role offers competitive compensation and a fast-paced collaborative work culture.

Qualifications

• 5+ years of experience in Program Management or related roles.
• Proven track record in managing complex initiatives across teams.
• Hands-on experience in Project Management.

Responsibilities

• Lead end-to-end planning and execution of initiatives.
• Establish scalable processes and documentation standards.
• Track milestones, risks, and KPIs while resolving blockers.

Skills

Program Management

Project Management

Stakeholder Management

Analytical Mindset

Communication Skills

Tools

Jira

Asana

Confluence

ClickUp

Job description

Technical Account Manager (India - US Shift)

Hi, we're Genuin! Genuin is a platform integrating video, community, and commerce to help brands build video-based communities and drive engagement. Our AI-driven tools support content creation, curation, and performance optimization within a privacy-focused environment. We aim to innovate how businesses connect with audiences through shoppable video content.

Join us in redefining engagement... one genuine connection at a time!

About The Role

We are seeking a dynamic Technical Account Manager (TAM) to join our growing team. As a TAM at Genuin, you’ll act as the primary technical point of contact for our key clients, ensuring smooth onboarding, successful implementation, and long-term satisfaction with our services. You’ll work closely with product, engineering, and client success teams to deliver exceptional post-sales support and maintain high client retention.

Key Responsibilities

• Lead end-to-end planning and execution of product and operational programs across multiple teams.
• Establish scalable processes, workflows, and documentation standards for product development and release cycles.
• Track program milestones, risks, dependencies, and KPIs; proactively resolve blockers.
• Partner with Product Managers to align roadmaps with operational readiness.
• Coordinate cross-functional communication and stakeholder updates.
• Implement tools and dashboards for visibility into program health and performance.
• Drive post-launch reviews and continuous improvement initiatives.
• Support leadership with data-driven insights, reporting, and operational recommendations.

Required Qualifications

• 5+ years of experience in Program Management, Product Operations, or similar roles.
• Proven track record managing complex, cross-functional initiatives.
• Hands-on experience in Project Management, including planning, execution, tracking, and delivery.
• Hands-on experience with Atlassian tools (Jira, Confluence, Bitbucket).
• Strong project management skills with proficiency in tools such as Jira, Asana, ClickUp, or equivalent.
• Excellent stakeholder management and communication skills.
• Analytical mindset with ability to translate data into actionable insights.
• Experience working with distributed or global teams.

Preferred Qualifications

• Experience in a high-growth startup or product-led organization.
• Familiarity with Agile / Scrum methodologies.
• Background working closely with engineering or product teams.
• Certification such as PMP, PgMP, or Agile certifications (optional but valued).
• Should be having SDK implementation and integration experience.

Key Success Metrics

• On-time delivery of product initiatives
• Reduction in operational bottlenecks
• Improvement in release efficiency and predictability

Why Join Us

• Opportunity to shape operational excellence in a growing organization
• High ownership and visibility with leadership
• Collaborative, fast-paced work culture
• Competitive compensation and growth opportunities

About Company

If you want to help shape the future of video, media, commerce, and AI-led experiences, we’d love to meet you.