Technical Account Manager

Zoho; India; Remote; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Dedicated learning budget

Remote-first environment

Job summary

Incubyte is a remote-first software craft consultancy delivering AI-native development. We seek an experienced professional who can own client accounts, partner with engineers, and drive revenue while upholding craftsmanship.

You’ll manage finances, nurture relationships, and scale operations within strategic accounts, working with leadership to convert opportunities and ensure client success.

Qualifications

• Technical/engineering background with account management experience.
• Able to communicate with engineers and clients clearly.
• Data-driven mindset with a track record of outcomes.

Responsibilities

• Own financial integrity of the account: runway, margin, invoicing, forecast.
• Nurture client relationships across leadership levels.
• Drive sustainable growth and identify new opportunities.
• Maintain account stability under pressure and manage risks.
• Build scalable account knowledge and processes for continuity.
• Maintain written client plans and regular performance snapshots.
• Lead monthly rhythm: readouts, QBRs, follow-through.
• Collaborate with People Success on staffing and ramps.
• Keep CRM/ERP records up-to-date with client specifics.
• Share learnings with sales/marketing, references, case studies.

Skills

Tech debt

TDD

DORA metrics

Clean Agile

Executive writing

Data-driven

Tools

CRM/ERP

Job description

We believe the future of software development is AI-native — where engineersoperateat a higher level of abstractionand qualityremainsnon-negotiable.

Incubyte is asoftware craft consultancywhere the “how” of building software matters as much as the “what”.

We partner with companies of all sizes, from helping enterprises build, scale, and modernize toearly-stagefounders bring their ideas to life.

Our engineers operate in an AI-native development model, using AI as a collaborator across the SDLC to accelerate development while upholding the discipline of software craftsmanship . Guided by Software Craftsmanship and Extreme Programming practices, we build reliable, maintainable, and scalable systems with speed, without compromising quality. If this way of building software resonates with you, we’d like to tal k.

These principles define how we work at Incubyte . They are non-negotiable.

Relentless Pursuit of Quality with Pragmatism We build high-quality systems without losing sight of delivery.

Extreme Ownership We take responsibility end-to-end for decisions, execution, and outcomes.

Proactive Collaboration We collaborate closely, challenge each other, and solve problems together.

Active Pursuit of Mastery We continuously improve our craft and raise our bar.

Invite, Give, and Act on Feedback We seek , give, and act on feedback to get better every day.

Ensuring Client Success We act as trustedpartnersandfocus on real outcomes, not just output.

Job Description

This is a remote position.

Experience Level

This role is ideal for professionals with a technical/engineering background who have transitioned into account management, client-facing, or pre-sales roles. We're looking for someone who can operate with minimal oversight, thrives in ownership-driven environments, and is equally comfortable in a room with engineers as in a room with clients evaluating a partnership.

Outcomes You’ll Own

• Financial integrity of the account — you're the one source of truth on the money: runway, margin, invoicing, forecast accuracy
• Nurture client relationships — create strong supporters across levels of leadership
• Sustainable growth — expansion and new opportunities within the account, spotted early and converted
• Account stability under stress — risks caught early, escalations contained, trust preserved when things go wrong
• Scalable operations — account knowledge and process that outlive any one person's memory
  

Activities That Drive These Outcomes (illustrative, not exhaustive)

• Maintain a written account plan per client: stakeholder map, org context, quarterly goals, whitespace
• Weekly-refreshed account snapshot (runway, margin, headcount, invoicing)
• Regular 1:1s with pod leads to surface signals early
• Run the operating rhythm: monthly readouts, QBRs, retro follow-through
• Annual, written reference-ability check with the economic buyer
• Monthly stakeholder map review; treat leadership changes as trip-wire events
• Partner with People Success/recruiting on staffing changes and ramps
• Convert playbook-worthy repeated work into documented process; automate where possible
• Keep CRM/ERP and account records current, down to client-specific details
• Feed learnings back to sales/marketing, references, case studies, patterns

What You’ll Bring

• Enough technical depth to hold your own with a CTO on Tech debt, TDD, DORA metrics, Clean Agile
• Writing that earns attention, turning messy conversations into eight lines an executive will read
• The instinct to drill down past "it's going fine"
• A habit of arguing with data points, not adjectives
• A track record of taking things to closure
• Comfort operating where boundaries are blurred and nothing's been written down yet

What We Value

• Extreme ownership – you take responsibility for outcomes and drive work end-to-end
• Ability to execute independently and define problems, not just solve assigned tasks
• A strong product mindset – willingness to talk to customers, understand problems deeply, and define direction when needed
• The ability to build trust and sell value, not just deliver output
• High standards, autonomy, and a bias toward action.

Life atIncubyte

We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration whilemaintainingautonomy. Twice a year, we come together in person fora co-workingsprintand once a year for a retreat-with all travel expenses covered.
Our environment is built for crafters: pairing, refactoring, experimenting with AI, and pushing the boundaries of software excellence.We are alllifelonglearners,andourwork is our passion.

• Dedicated learning & development budget.