Tech Transformation- AI Deployment- Sr Manager

Ernst & Young Advisory Services Sdn Bhd; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

EY GDS – Senior Manager in Bengaluru leads delivery improvement initiatives across the lifecycle for sizable Managed Service deals. You will drive margin improvements and value creation through assess, plan and implement phases, and you will guide technical delivery teams to deliver measurable outcomes.

You’ll develop strong client and internal stakeholder relationships, leveraging automation and AI to standardize processes and boost performance.

Qualifications

• Bachelor’s degree in Business Administration, IT, Engineering or related field.
• 15–22 years of delivery improvement experience.
• Proven track record of margin improvement via automation and AI.
• Experience with managed services and technology solutions.
• Consulting or client-facing background preferred.

Responsibilities

• Drive end-to-end delivery improvement across lifecycle for large Managed Service deals.
• Lead technical delivery improvement teams and provide guidance.
• Develop and maintain stakeholder relationships with clients and leadership.
• Assess current state and craft transformation plans to achieve outcomes.
• Promote solution standards and contribute to roadmaps.

Skills

Transformation PM

Automation & AI

MS delivery

Communication

Analytical skills

Project leadership

Education

Bachelor’s degree (Business/IT/Eng)

Master’s preferred

Tools

Managed Services

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

GMx - Senior Manager

At EY GDS – a member of the global integrated service delivery center network by EY, Managed Services (MS) is a significant part of our business, comprising more than $7b in revenue with major clients across the globe. We help clients with people based, asset based & integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value to our clients.

At EY, Managed Services (MS) is a significant part of our business, comprising more than $7b in revenue with major clients across the globe. We help clients with people based, asset based & integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value to our clients. In MS we are also ambitious, seeking to more than double our success in the future.

The opportunity

Senior Manager role focused on driving delivery improvement across delivery lifecycle for sizable Managed Service deals. Is responsible for driving margin improvement and value creation through assess, plan and implement phases of the improvement activities.

Your key responsibilities

• Drives margin improvement through the end-to-end Technology Transformation.
• Promotesuse ofthe solution standardsacross AI & technology,processand people assets
• Improvesoperational performance by implementing best practices and innovative solutions.
• Leadstechnical delivery improvement teams
• Providestechnical leadership and guidance throughout the improvement process.
• Developsandmaintainsstrong relationships with key stakeholders, including clients,account and engagement leadership, and internal teams.
• Works closely with Technology Transformation Leads, SR Solution GTM leads and Solution Owners to provide solution level improvement recommendations (which will enhance solution roadmaps)
• Assessesclient/engagement current state and defineimpactful transformation plan to achieve desired business outcomes
• Achieveskey stakeholder buy in including clientfunctional leadersto execute the change plan
• Evaluatesand selectsappropriate methodologiesfor standardization and operational performance improvement.

Skills and attributes for success

• Extensive knowledge oftransformation and program management.
• Goodunderstanding ofautomation, AI, and operational performance improvementmethodologies.
• Strong understanding ofManaged Servicesbusinessandoperational requirements.
• Excellent communication and interpersonal skills.
• Ability to work effectively with clients and internal teams.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects and priorities simultaneously.

To qualify for the role, you must have

• Bachelor’s degree in Business Administration, Information Technology,Engineeringor a related field. A master’s degree is preferred.
• 15-22years of experience in delivery improvement or a related field.
• Proventrack recordof driving margin improvement through automation and AI.
• Experience working withManaged Servicesandtechnologysolutions.
• Experience in a consulting or client-facing role is preferred.

What we look for

• Ability to extend our reputation in the marketplace
• Passion for problem-solving and helping our clients with some of their most complex issues

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.