Managed Services- AI Solution Architect

Ernst & Young Advisory Services Sdn Bhd; Pune District; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Continuous learning

Diverse culture

Global opportunities

Job summary

EY seeks a senior AI Solution & Transformation Architect in Global Managed Services to lead AI-driven managed service solutions, spanning Data Managed Service, AMS, and AI as a Service. You will design agentic, ROI‑backed architectures, collaborate in workshops, and drive POCs, MVPs and rapid prototyping with EY’s global teams.

The role emphasizes embedding agentic workflows, automation, and responsible AI governance within scalable, outcome‑based delivery models across large RFP/RFI pursuits.

Qualifications

• Minimum 15+ years of overall consulting, pre‑sales and managed service experience.
• Post graduation in AI & ML.
• ITIL Foundation (for AMS solutioning).
• SAFe Certifications.
• Certified Solution Architect.
• Ideally, you’ll also have experience with multiple SaaS tools and platforms (SAP, Salesforce, Servicenow, Guidewire).
• Pursuit solutioning experience (RFP, RFI, RFQ).
• Deep awareness of Technology Managed service competitive landscape.

Responsibilities

• Lead end-to-end AI solutioning for large Tech Managed Service RFP/RFIs.
• Define AI driven productivity commitments backed by automation roadmap.
• Develop ROI and TCO-backed AI Narrative.
• Develop AI-integrated operating models.
• Reimagination of traditional TechOps operating models with Agentic possibilities.
• Design end to end AI architectures across LLMs, NLP, RAG, Agent skills, Knowledge graph, vector databases, and predictive analytics.
• Engage with Deal Architect /Team in workshops, discovery sessions, and design sessions.
• Create managed service pursuit slide decks with deeply infused client context.
• Perform sector specific and Tool specific AI research and publish point of view / thought leadership papers on periodic basis.
• Constantly research, learn, maintain and collaborate with EY.ai Tech MS relevant assets & tools landscape and EY global stakeholder group.
• Deep collaboration with super region leaders, client partners and leadership teams.
• Lead POCs, MVPs, and rapid prototyping.
• Evaluate and integrate emerging AI capabilities into Tech MS solution offerings.
• Perform AI maturity assessments.
• Design responsible AI and agentic AI guardrails as per client’s policies.
• Perform Fin Ops analysis/ AI services and token cost estimates.

Skills

AIOps

Agentic AI platforms

Storytelling

Data engineering

AI security & governance

LLMs / GenAI

Pre-sales & solutioning

Education

Post graduation in AI & ML

ITIL Foundation

SAFe Certifications

Certified Solution Architect

Tools

Dynatrace

Datadog

New Relic

SAP Cloud ALM

Azure AI Foundry

GCP Vertex AI

AWS Bedrock

SAP BTP & Business AI

LangGraph

CrewAI

Microsoft Agent Framework

UIPath

SAP Signavio

Celonis Process Intelligence

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

GMS Senior Manager_ AI Solution & Transformation Architect (Tech Managed Service)

AI Solution & Transformation Architect (Tech Managed Service) - Global Managed Services

At EY, we’re more than just a professional services firm — we’re a global network of 400,000 professionals and one million alumni united by a shared purpose: to build a better working world. We empower our people to challenge the status quo, embrace innovation, and deliver lasting impact for our clients and communities.

Managed Services is a significant part of the EY business, comprising more than US$7b in revenue with major clients across the globe. We provide clients with a comprehensive approach to managing non-core functions, focusing on delivering strategic outcomes and long‑term value through expert collaboration and advanced technology. Through integrated solutions and deep sector and domain expertise, we seek to deliver enhanced value to our clients. The Managed Services team is ambitious and is working to more than double our success in the future. Join us in this role and you’ll be right at the heart of a function that impacts EY, our clients and people.

You’ll also find a culture that prioritizes learning, collaboration, and growth — providing you with the tools, support, and freedom to thrive and shape your career.

The Opportunity

The AI Solution & Transformation Architect (Tech Managed Service) will design and propose AI‑first Managed Services solutions across Data Managed Service, Application Managed Services (AMS), and AI as a Service sub solutions. The role focuses on embedding agentic workflows, and automation, AI‑driven productivity, build compelling sector and tool specific deep AI led client impact narratives, transformation solution pricing and commercial business case constructs within the managed service pursuits to create scalable, outcome‑based delivery models.

Key Responsibilities

• Lead end‑to‑end AI solutioning for large Tech Managed Service RFP/RFIs
• Define AI driven productivity commitments backed by automation roadmap
• Developing ROI and TCO‑backed AI Narrative
• Develop AI‑integrated operating models
• Reimagination of traditional TechOps operating models with Agentic possibilities
• Design end to end AI architectures across LLMs, NLP, RAG, Agent skills, Knowledge graph, vector databases, and predictive analytics.
• Engage with Deal Architect /Team in workshops, discovery sessions, and design sessions
• Create managed service pursuit slide decks with deeply infused client context
• Perform sector specific and Tool specific AI research and publish point of view / thought leadership papers on periodic basis
• Constantly research, learn, maintain and collaborate with EY.ai Tech MS relevant assets & tools landscape and EY global stakeholder group
• Deep collaboration with super region leaders, client partners and leadership teams
• Lead POCs, MVPs, and rapid prototyping.
• Evaluate and integrate emerging AI capabilities into Tech MS solution offerings
• Perform AI maturity assessments
• Design responsible AI and agentic AI guardrails as per client’s policies
• Perform Fin Ops analysis/ AI services and token cost estimates

Skills and Attributes for Success

• Experience and expertise in enterprise observability and AIOps landscape and solutioning (E.g. Dynatrace, Datadog, New relic, SAP Could ALM etc)
• Expertise and experience in multiple agentic AI platforms, architecture and automation tools (E.g. Azure AI foundry, GCP Vertex AI, AWS Bedrock, SAP BTP & Business AI Platform, SNOW assist, LangGraph, CrewAI, Microsoft Agent Framework, UIpath, SAP Signavio, Celonis Process Intelligence etc)
• Extremely proficient in client story telling & presentation – verbal as well as powerpoint slides
• Data engineering proficiency (SQL, ETL pipelines, streaming, data lakes) and understanding of Data engineering agents
• Understanding of enterprise security, identity, compliance, and governance in AI deployments.
• Experience in agentic solution design, build and deployment, Deep understanding of LLMs, NLP, GenAI, RAG, Prompt engineering & model tuning
• Experience in Technology Managed Service pre‑sales & solutioning as Solution Architect

To qualify for the role, you must have

• Minimum 15+ years of overall consulting, pre‑sales and managed service experience
• Post graduation in AI & ML
• ITIL Foundation (for AMS solutioning)
• SAFe Certifications
• Certified Solution Architect
• Ideally, you’ll also have
• Experience and expertise of multiple SaaS tools and platforms (E.g. SAP, Salesforce, Servicenow, Guidewire etc)
• Pursuit solutioning experience (RFP, RFI, RFQ)
• Deep awareness of Technology Managed service competitive landscape

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well‑known brands from across the globe. We’ll introduce you to an ever‑expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader you may aspire to become.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long‑term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.