Tech Team Lead GCP Database

Tata Consultancy Services; Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Tata Consultancy Services in Chennai is seeking a capable operations associate to support service delivery and case management processes. You will monitor case flow, perform audits, and drive improvements across dashboards and reporting to ensure quality and SLA adherence.

Ideal candidates will demonstrate analytical skills, strong communication with stakeholders, and a track record of improving process efficiency in fast-paced environments.

Qualifications

• Basic understanding of database technologies.
• Strong understanding of service operations and metrics.
• Experience with case management systems and dashboards.
• Analytical and reporting capabilities.
• Stakeholder and communication skills.
• Ability to drive process adherence and continuous improvement.

Responsibilities

• Monitor case flow, quality, adherence, and SLA/SLO compliance.
• Perform quality audits and provide structured feedback to agents.
• Manage realtime queue performance and workforce adherence.
• Deliver onboarding and ongoing technical/nontechnical training.
• Support performance management, coaching, and reporting.
• Analyze operational data to identify trends and improvement areas.
• Act as escalation points for operational or process issues.
• Ensure compliance with defined processes, policies, and governance standards.

Skills

Database technologies

Service operations

Case management systems

Analytical reporting

Stakeholder communication

Process adherence and improvement

Job description

Job Description:

Essential Skills & Experience

• Basic understanding of Database technologies
• Strong understanding of service operations and metrics
• Experience with case management systems and dashboards
• Analytical and reporting capabilities
• Stakeholder and communication skills
• Ability to drive process adherence and continuous improvement

• Monitor case flow, quality, adherence, and SLA/SLO compliance
• Perform quality audits and provide structured feedback to agents
• Manage realtime queue performance and workforce adherence
• Deliver onboarding and ongoing technical/nontechnical training
• Support performance management, coaching, and reporting
• Analyze operational data to identify trends and improvement areas
• Act as escalation points for operational or process issues
• Ensure compliance with defined processes, policies, and governance standards