Tech Team Lead - Database Operations (Google Cloud Platform)

Tata Consultancy Services; Chennai District; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Tata Consultancy Services in India is seeking a Service Operations Lead to oversee cloud database support environments. You will monitor case flow, quality, queue performance, and SLA/SLO adherence, while driving operational excellence and process adherence.

You will lead coaching, onboarding, and training initiatives, manage escalations, and communicate with stakeholders, using metrics to provide actionable insights for continuous improvement.

Qualifications

• Strong analytical abilities with attention to detail.
• Excellent communication and stakeholder management.
• Experience with case management systems and dashboards.

Responsibilities

• Monitor case flow, quality, queue performance, and SLA/SLO compliance.
• Drive operational excellence and process adherence.
• Lead coaching, onboarding, and training initiatives.
• Manage escalations and stakeholder communications.
• Analyze operational metrics and provide actionable insights.

Skills

Analytical skills

Stakeholder mgmt

Communication

Tools

Case Management Systems

Dashboards

Job description

Join our team and lead service operations for Google Cloud database support environments.

What You'll Do

• Monitor case flow, quality, queue performance, and SLA/SLO compliance
• Drive operational excellence and process adherence
• Lead coaching, onboarding, and training initiatives
• Manage escalations and stakeholder communications
• Analyze operational metrics and provide actionable insights

What We're Looking For

• Understanding of Database Technologies
• Strong Service Operations and Metrics knowledge
• Experience with Case Management Systems & Dashboards
• Reporting and Analytical Skills
• Excellent Communication and Stakeholder Management

Good to Have: Google Cloud certifications and Cloud/Managed Services experience.