Tech Production Support/Senior Consultant Specialist

HSBC; Pune District; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

HSBC Software Development India is seeking a Tech Production Support/Senior Consultant Specialist in Pune. The role involves managing L1/L2 support for local applications across Front Office and Back Office functions, incident/problem management, and governance with ITSO.

Strong communication and collaboration with vendors are essential. The ideal candidate has a Bachelor’s in IT/CS, 5+ years in cash equities/derivatives trading environments, and hands-on Linux/Windows and databases.

Qualifications

• Bachelor's Degree in Software Engineering, Computer Science or Information Technology.
• Minimum 5 years of experience in a Cash Equities and Derivatives Front Office Trading environment involving Algorithmic Trading.
• Knowledge of trade lifecycle, middle and back-office processes and upstream systems flow.
• Certification: NISM SORM 7 or higher.
• Hands-on experience with Linux & Windows and databases like Oracle, MS-SQL, MySQL.
• Knowledge of FIX/XML messaging and India Exchange connectivity is a plus.
• Experience with CI/CD tools like Jenkins and monitoring/automation tools; Jira/Confluence.
• Coding languages: C, C++, Python and databases (Oracle).

Responsibilities

• Handle L1 & L2 support for all local applications including Front Office and Back Office across all functions at the entity level.
• Perform Incident Management and Problem Management with root-cause analysis and dashboards for management.
• Ensure compliance with HSBC and Regulatory Cyber Security framework; monitor vulnerabilities and patching.
• Collaborate with ITSO for governance, IT Controls, DR drills, and audits.
• Contribute to IT Delivery projects and regulatory workbooks.
• Communicate effectively with business, IT teams and vendors.

Skills

Strong communication

Presentation skills

Influencing skills

Education

Bachelor's Degree in Software Engineering/Computer Science/Information Technology

Tools

Linux

Windows

Oracle

MS-SQL

MySQL

Jira

Confluence

Jenkins

Job description

Tech Production Support/Senior Consultant Specialist

Location:

Pune, MH, IN, 411006

Brand: HSBC

Area of Interest: Technology

Role Workstyle: Hybrid Worker

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist

In this role, you will:

• The role will be hired with HTI Pune, however candidate will be working with HSCI IT at Mumbai location responsible for managing application support, testing, audit, risk and governance
• Primarily responsible is to handle L1 & L2 support activities for all local applications including Front Office and Back Office applications across all functions at the entity level.
• Responsible for Incident Management, Problem Management and Hygiene, including Root Cause assessment and follow-ups with internal/ vendor teams. Escalate serious concerns to Senior management in a timely manner. Prepare incident and quality dashboards for management reporting.
• Liaise with respective teams to ensure that application and infrastructure vulnerabilities are regularly monitored and patched as applicable. Compliance with HSBC and Regulatory Cyber Security framework to ensure identification, remediation, tracking is performed on ongoing basis.
• Demonstrate sound communication, presentation and influencing skills to work with business, IT colleagues, and external parties like vendors.
• Work with ITSO to support them in ITSO governance, IT Controls, BCP/DR drills, Market rehearsal participation, special trading occasions, Audits, Cyber Security governance and track these on a regular basis.
• Contribute to the IT Delivery team to implement “change the bank” initiatives/ projects and the Regulatory workbook.

To be successful in this role, you should meet the following requirements:

• A Bachelor's Degree in Software Engineering, Computer Science or Information Technology.
• Minimum 5 years of experience of working in a Cash Equities and Derivatives Front Office Trading environment involving Algorithmic Trading like Omnenest,
• Comprehensive knowledge of the trade lifecycle process, including middle and back-office processes, upstream systems flow, etc.
• Certification: NISM SORM 7 or higher
• Mandatory hands-on technical experience with minimum of 3 years on Linux & Windows operating systems and databases like Oracle, MS-SQL, MySQL, etc.
• Good to have experience with India Exchange connectivity & co-location setup, messaging protocols like – FIX, XML.
• Hands on experience and knowledge of CI-CD tools like Jenkins, Monitoring tools, Automation tools, Jira, Confluence, etc
• Knowledge of Coding language like C, C++/ Python and Databases (Oracle)

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India