Tech Process Team Lead (Email Builder) - Marketing

Google Operations Center; Gurugram District; On-site; INR 1,500,000 - 2,000,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive health care

Free meals and snacks for onsite employees

Generous parental leave

Job summary

Google Operations Center in Gurugram seeks an experienced Email Campaign Operations Manager. This role involves leading email campaign production processes, managing a team of developers and QA analysts, and driving innovations for efficiency. You'll need at least 7 years of experience in marketing automation and a strong command of HTML and CSS. The position also offers competitive wages and comprehensive health benefits, along with family-friendly leave policies.

Qualifications

• 7+ years of experience in marketing automation and operations.
• 2+ years of experience in managing a development team.
• Strong understanding of audience segmentation and targeting.
• Experience in HTML and CSS.

Responsibilities

• Manage E2E email campaign production process.
• Serve as offshore production point of contact.
• Manage localization process for campaigns.
• Facilitate operational reporting.
• Drive efficiency and process innovation.

Skills

Marketing automation

HTML

CSS

Audience segmentation

Team management

Tools

Marketing automation platforms

Job description

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

Position Responsibilities

• Manage E2E email campaign production process
  • Lead production team (HTML developers and QA/Workflow specialists) throughout campaign creation process, addressing ad hoc concerns or issues
  • Maintain delivery timeline by managing and supporting production team
  • Assess final deliverables for accuracy and triage technical updates necessary for resolution
  • Responsible for timeliness and quality of the final asset delivery
• Serve as offshore production point of contact
  • Be the PoC for the onshore team (CSM, APL), communicate project status and details, assess feasibility of timeline changes and change requests
  • Collaborate cross-functionally with technical and non-technical teams
  • Represent needs of the production teams to the onshore team
• Managing localization process
  • Submitting, receiving and actioning campaign localization requests
  • Ensuring timely turnaround of localization requests, troubleshooting and proactive problem solving, in case some languages experience delays or unreasonably long timelines
• Manage operational reporting
  • Facilitate operational reporting such as total and project level capacity utilization, post-production error measurement, change request monitoring, etc.
• Drive efficiency and process innovation
  • Proactively identify opportunities for improvement, leading to higher quality and shorter turnaround times, both stemming from process and infrastructure innovation (e.g., implementing GenAI in processes)
  • Manage implementation of changes with the team

Minimum Qualifications

• 7+ years of experience in marketing automation and operations and 3+ years of experience working with marketing automation platforms
• 2+ years of experience in managing a team of (email) developers and QA analysts
• Strong understanding of audience segmentation and targeting
• Experience in HTML and CSS

Preferred Qualifications

• Strong communication skills and prior experience presenting to stakeholders
• Comfortable operating in a fast‑paced, deadline‑driven environment with rapidly changing priorities and a high volume of projects
• Certified in marketing automation tools
• Familiarity using GenAI for email marketing content, production and optimization

Benefits

• Competitive wages and comprehensive health care including medical, dental and vision coverage
• Gender‑neutral baby bonding leave, 26‑week birth‑parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

Google Operations Center is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.