Tech Mahindra Looking for Senior Associate Technical Support at Chandigarh, Chandigarh

Tech Mahindra; Chandigarh; On-site; INR 3,50,000 - 4,50,000; Full time

Job summary

Join a dynamic team as an Associate Technical Support professional in a vibrant IT park in Chandigarh. This role offers an exciting opportunity to engage with customers, troubleshoot networking issues, and ensure top-notch service quality. You will be at the forefront of resolving technical challenges, collaborating with various teams, and making a significant impact on customer satisfaction. With a focus on continuous improvement and a supportive work environment, this position is ideal for those who thrive under pressure and are passionate about technology. Enjoy a competitive salary and a range of benefits, including flexible schedules and health insurance, while working in a collaborative atmosphere.

Benefits

5 days working

Lucrative Client incentives

Pick up and Drop Facilities

Night Shift allowances

Flexible schedule

Health insurance

Life insurance

Paid sick time

Provident Fund

Qualifications

• Graduate in any stream with good analytical and technical skills.
• Experience in international calling is preferred.

Responsibilities

• Investigates and resolves outages affecting service quality.
• Documents status and closure per client requirements.
• Coordinates and documents Root Cause Analysis on outages.

Skills

Networking

LAN/WAN troubleshooting

Analytical skills

Customer-centric approach

English speaking skills

Ability to perform under pressure

Education

Graduate in Any stream

Tools

Root Cause Analysis (RCA)

Job description

Job Role: Associate Technical Support

Work Location: Chandigarh (IT Park)

Job Description:

1. Sound Technical Knowledge of Networking, LAN, WAN and troubleshooting
2. Good Analytical and Interpretation skills
3. International voice experience (Inbound / Outbound) would be considered
4. Candidates from BPO industry & immediate joiners will be preferred
5. Serves as a support resource to assist sales in the handling of Customer affecting service issues.
6. Investigates and resolves outages and other issues affecting the quality of service.
7. Engages the resources appropriate for resolving issues.
8. Ensures that company isolation and restoration efforts are timely and effective. Coordinates and monitors hand-offs between organizations.
9. Proactively escalates by phone, following up by email, through the appropriate hierarchical structures.
10. Documents status and closure, per client requirements.
11. Provides status and updates to the Customer and service management leadership.
12. Ensures that leadership is aware of issues requiring executive, media relations, and or external affairs engagement.
13. Complete Issue resolution within prescribed timeframes.
14. Coordinates and documents Root Cause Analysis (RCA) or Reason for Outage (RFO) on outages/chronic outages and works with Maintenance and Customer to correct.

Apart from these below are the basic requirements –

1. Graduate in Any stream
2. Experience in international calling if the USA, that would be great
3. Basic technical knowledge
4. Ready to work in a 24×7 shift
5. Good English speaking skills
6. Customer-centric
7. Ready to work in rotational shifts
8. Ready to work from the office
9. Should be able to perform under pressure

Perks and Benefits

1. 5 days working and Work from Office
2. Lucrative Client incentives
3. Pick up and Drop Facilities
4. Night Shift allowances

Job Type: Full-time

Salary: ₹350,000.00 – ₹450,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Total: 1 year (Preferred)

Speak with the employer:
[phone]
Expected Start Date: 15/04/2023