TECH MAHINDRA Looking for Associate/ Sr. Associate Technical Support at Chandigarh, Chandigarh

TECH MAHINDRA; Chandigarh; On-site; INR 2,60,000 - 4,90,000; Full time

Job summary

An established industry player is seeking a Semi Technical professional to provide exceptional technical support to international enterprise customers. This role involves troubleshooting network issues, engaging with vendors, and ensuring seamless communication with customers. With a focus on routers, switches, and various network infrastructures, you will play a crucial role in maintaining service quality in a dynamic environment. Join a forward-thinking company that values your skills and offers a supportive work culture, where you can grow and make a significant impact on customer satisfaction.

Qualifications

• Graduation is a must; good communication skills are essential.
• 1-3 years of voice experience from International BPO is preferred.

Responsibilities

• Provide technical support to international enterprise customers.
• Troubleshoot network issues and analyze incoming incidents.

Skills

Technical Support

Network Troubleshooting

Communication Skills

Experience with Routers and Switches

Knowledge of ISP/Broadband/Telecom

Multitasking

Education

Any Graduate

Tools

Cisco Equipment

SDWAN

VPN

VOIP

Job description

About us:

Tech Mahindra is an Indian multinational company that provides information technology and business process outsourcing services. A subsidiary of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai.

Contact Person: Geetanshee Sharma (9988606854)

Process: US Based leading Telecom Company

Profile: Semi Technical

Tech Mahindra is 5 Days working with any two-week offs / 9 hours working.

Essential Skill Set Required:

• Provide technical support to international enterprise customers, for all managed service products, through customer interaction.
• Working experience with routers, switches, firewalls, SDWAN, VPN, VOIP, WAN, LAN (Cisco, other vendors).
• Provide network support and customer status in a complex multi-vendor environment.
• Knowledge and understanding of various networks and infrastructures.
• Work with vendors, providers, and internal partners.
• Troubleshoot network issues.
• Analyze incoming incidents, mark improvements, and identify chronic cases.
• Communication with internal and external customers/partners – calls, emails, chats.
• Ticket creation, updates, closure.
• Data collection and initial troubleshooting.
• Proficient in multitasking and staying on task.
• Engagement of higher tiers as necessary.

Required Experience and Qualifications:

• Any Graduate can apply (Graduation is a must).
• Good communication skills.
• Knowledge of ISP / Broadband / Telecom.
• 1-3 years of voice experience from International BPO.
• Willing to work in night shifts.

Job Types: Full-time, Regular / Permanent

Salary: ₹260,000.00 – ₹490,000.00 per year

Schedule:

Ability to commute/relocate:

• IT Park, Chandigarh – 1, Chandigarh: Reliably commute or planning to relocate before starting work (Required).

Experience:

• Total work: 1 year (Preferred).

Application Deadline: 05/08/2022
Expected Start Date: 06/08/2022