Tech Mahindra Limited Hiring For Ecommerce Tech Support and Customer Support at Bhubaneswar

Tech Mahindra Limited; Bhubaneshwar; On-site; INR 4,50,000 - 6,75,000; Full time

Job description

Job Description

Dear Job Seekers,

Greetings from Tech Mahindra! We are looking for the below profiles for Bhubaneshwar Location.

Walk-In Date: 16th, 17th, 18th, 19th & 21st Aug 2023 ONLY

Walk-In Time: 10:30 AM to 2 PM (Sunday Closed)

Walk-In Venue: Tech Mahindra, Plot No. S, 1, Maitre Vihar Rd, Rail Vihar, Chandrasekhar, Bhubaneswar, Odisha 751023 – Landmark – Behind Fortune Tower.

Salary: INR 10,500/- to 14,500/- (As per the experience & English Voice Quality)

Job Location: Bhubaneshwar Only

Excellent Communication Skills in English and willingness to work in a 24/7 working environment is a must, which involves Night Shift. Walk-In Interview directly at the venue for the face-to-face interview only (No Virtual Interview). Please ping your updated resume for the interview appointment @ WhatsApp # [phone].

Responsibilities

1. You need to handle E – Commerce Tech Support & Customers' Technical Queries and also need to troubleshoot their Tech & non-Tech Issues on call as well as online.
2. He/She must show the willingness to learn new things every time and then.
3. Must discuss every matter with its supervisor or team leader to get any issue sorted.
4. Giving a resolution to the customers or clients should be the whole and sole responsibility.
5. Troubleshooting & Customer support to premium clients over the phone (inbound).
6. Must be very effective in providing customer service by resolving their complicated queries and issues.
7. Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

Required Skills

1. Excellent Oral Communication Skills in English only without MTI.
2. Knowledge of Computers, Word & Excel.
3. Candidate should have knowledge of OS.
4. Willingness to work in a 24/7 working environment is a must, which involves (Mandate Night Shift).

Eligibility Criteria

1. Age: 18 – 35 Years
2. Local candidates can apply (Candidates from Bhubaneshwar OR can relocate & stay in Bhubaneshwar).
3. This is an OFFICIAL JOB, not a WFH.
4. At the time of Walk-In, candidates should have all education documents / Aadhar card / Pan card / 2nd Dose of COVID Certificate.

Job Profile Education Qualification & Experience Required

E Commerce Customer Support: BA / BCOM / BBA / BSC / BSC IT / BBM / BCA / BSC Agri / BHM / MA / MCOM / MSC / Mass Communication / MBA / PGDM or any other PG’s are also eligible

Experience: Any BPO Experienced candidate can apply.

Job Profile Education Qualification & Experience:

E Commerce Technical Support: BTech / BE / MCA / MTech / MSC IT / MBA-HR only / MHM / Mass Communication

Experience: Any Voice Help Desk or any International BPO Experienced candidate can apply.

Shift Timing: Any 9 hours in 24 hours, rotational shift including Night Shift & 1 Week-off rotational.

Please ping your updated resume for the interview appointment @ WhatsApp # [phone].

HR Recruitment Team Mob: [phone]