Tech Coord, Income Process

Northern Trust; Bengaluru; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Northern Trust in Bengaluru is seeking a Technical Coordinator – Entitlements with deep knowledge of securities such as equities, fixed income, and Unit Trust assets. You will monitor control activities, manage daily operations, and handle escalations and queries with a strong emphasis on accuracy and client service.

The role requires a Bachelor’s degree in Accounting, 4+ years of industry experience, and flexible shifts.

Qualifications

• Bachelor’s degree in Accounting is required.
• Overall, 4+ years of industry experience.
• At least 24 months in the current role as a Senior Analyst and progression to Technical Coordinator.
• Willingness to work shifts and extended hours.

Responsibilities

• Monitor and ensure accuracy and timeliness of client deliverables.
• Identify process gaps and drive improvements.
• Manage daily activities, escalation & queries within the team.
• Maintain relationships with stakeholders across teams.

Skills

Analytical thinking

Teamwork

Communication

Adaptability

Education

Bachelor’s degree in Accounting

Tools

Excel

PowerPoint

Word

Job description

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role

The role of Technical Coordinator – Entitlements requires good understanding of various investment instruments like Equities, Fixed Income Products, Asset Backed Securities and Unit trust assets. Good understanding of wire payments, tax application/reclaims on Corporate Action events, valuation reporting etc. Core responsibilities include monitoring control activities for the team and managing the daily activities, escalation & queries management, placing high emphasis on accuracy, timeliness and client servicing. Identify process gaps and work on mitigating risk through process improvement initiatives or projects.
The position requires experience and in-depth knowledge of security service industry and financial instruments

General

Monitor and ensure accuracy and timeliness of client deliverables.

Improve on performance through process improvement and continuous training.

Participates in developing the business unit strategic plan and sets goals and priorities based on the direction set for the unit. Follows through to ensure objectives are met

Implement consistent best practice and monitor the standards as agreed with the home locations.

Ensures that adequate training/ cross training is provided for all team members

Process Management

Good understanding of financial products such as Unit Trust, equities, bonds etc.

Maintain technical knowledge around the securities industry and instruments, understanding how they function as it relates to the markets, and integration with our other operation areas and client deliverables

Identifies and manages resolution of service delivery root causes

Ability to act as a process expert, own and resolve complex queries and issues not only of self but also for the immediate sub process

Ability to build and maintain strong relationships with all stakeholders, related departments and Middle Offices

Ability to train new hires on the process and ensure proper training and development of staff to meet requirements of their job

Generates ideas for operational efficiency and assesses impact

Assesses areas of risk within the team and establishes control mechanisms to control/monitor risk and respond to regulatory/legislative changes

Ensures that all metrics & MIS are completed regularly

Challenge status quo & areas for improvement pursued effectively

Reduce rework and errors in line with measurable targets

Client Management

Engage with internal clients and other partners across the enterprise to resolve inquiries, incidents and challenges as quickly as possible

Advocate dependency rate and methods to reduce gradually

Ensure accuracy and current volumes do not expose Northern Trust to Financial, Regulatory and/or reputational risk.

Support audit and compliance reviews in line with corporate standards

Understanding of BCP Plans & GBCRS requirements, deliver accordingly.

Ensure team adherence to CASS regulations, REMS policy on exception management.

Oversee & sign off checklists for team members

Involvement in EUC (End User Certification) documentation and ensure completion.

Conduct regular internal audits within the team and implement sufficient controls wherever applicable.

Perform root cause analysis on the issue to mitigate risk

Idea generation/best practices implemented as a part of process improvement/generation of operational efficiency contributing towards Value for spend.

Track all the internal/external errors on error log; perform root cause of all errors.

Draft effective and client friendly incident report for all external errors/incidents with effective and realistic remedial measure to avoid future recurrences.

Information Management

Hold/Participate regular meetings/huddles to keep staff informed on items relating to the department, global practice as well as enterprise bank wide information.

Pro-actively communicate the procedure updates to the team. Ensures that all DPADs/BCP are kept up to date at all times

Collect and report management information in a timely manner, analysing and translating trends into solutions.

Escalate issues which may have a significant impact on client satisfaction with the appropriate sense of urgency.

Skills

Good analytical, and reasoning skills

Approachable and able to promote teamwork through creative solutions

Seen as a role model and is well respected by staff, peers and partners.

Maintain professional demeanour and even approach at all times.

Must be resilient to pressure and ability to adapt quickly.

Self-starter with the ability to function independently in a fast-paced, dynamic and demanding environment.

Proficiency in MS Office (particularly Excel, Power Point & Word)

Excellent spoken and written English and the ability to write business correspondence.

Ability to work effectively with TL & Managers within & across teams.

Ability to evaluate priorities.

CORE COMPETENCIES

Self-management (adaptability and resilience, learning behaviour, integrity and ethics)

Thinking (creative thinking, decision making, input seeking, logical thinking and Troubleshooting)

Administration (planning the day for the team along with the Team Lead, process specialist, quality seeker)

SHIFT SUPPORT

Flexible to work in shifts

Organisation

• An understanding of the various departments within Entitlements or Security operations and how they interact with each other

Qualification & Experience

Bachelor’s degree with emphasis in Accounting, Master degree is an added advantage

Should be flexible for shifts and extended working hours.

Overall, 4+years of Industry experience.

At least 24 months of experience in the current role as a senior analyst.

24 Months as a Senior Analyst to move as a Technical Coordinator

Movement within TC and Associate Consultant will be 12 months

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail] , or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees.Learn more.

Northern Trust

Northern Trust Asset Management is a global investment manager dedicated to delivering targeted investment outcomes through expert research, portfolio construction, and risk management strategies.