Tech App Specialist (Eclipse Inventory)

EPIND Epicor India; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

EPIND Epicor India is seeking a talented and experienced support manager to oversee the day‑to‑day operations of EPICOR’s support department. You will lead a team of Tech Application Specialists and other support staff to ensure customers have a positive experience when interacting with EPICOR.

The role requires ERP and supply chain experience, strong debugging and communication skills, and the ability to work in US shift hours from Bengaluru.

Qualifications

• Business college degree is required.
• Manufacturing/distribution process knowledge is preferred.
• Experience with order management and inventory controls is expected.
• Customer support experience is required.

Responsibilities

• Oversee day-to-day operations of EPICOR’s support department.
• Lead a team of Tech Application Specialists and other support staff.
• Act as liaison between end users and internal resources.
• Recreate bugs and document replication steps.
• Troubleshoot issues via telephone and remote access to provide resolutions.
• Work in US shift hours.

Skills

ERP experience

Supply chain management

Troubleshooting ERP concepts

PC software proficiency

Interpersonal skills

Fluent English

US shift hours

Education

Business degree

Tools

ERP software

Job description

Role Summary/Purpose

We’re looking for a talented and experienced support manager who will oversee the day‑to‑day operations of EPICOR’s support department. The role works with a team of Tech Application Specialists, Senior Tech Application Specialists, and other support staff (cloud ops etc.) to ensure customers have a positive experience when interacting with EPICOR.

Key Responsibilities

• Experience with an ERP product, either in a support role or as an end user.
• Experience in Supply Chain Management.
• Ability to troubleshoot manufacturing/distribution concepts in an ERP software package.
• Proficiency with PC software applications, email, and job‑associated applications/systems to expedite task processing.
• Act as a liaison between end users and appropriate internal resources.
• Responsible for recreating bugs and documenting replication steps.
• Experience troubleshooting issues via telephone and remote support access to provide a resolution to the end user.
• Perform other related work as assigned.
• Excellent interpersonal skills.
• Fluent English, both oral and written.
• Willingness to work in US shift hours.

Required Skills and Qualifications

• Business College degree.
• Manufacturing and/or distribution business process flow knowledge and experience.
• Order Management Direct, DTS & Consignment Orders.
• Pricing & Rebate.
• Inventory Management.
• Suggested Purchasing & Demand Forecasting.
• Warehouse Management Cycle Counting.
• Customer Support experience.

Shift Timing

5:30 p.m. – 2:30 a.m. IST

Equal Employment Opportunity

We are an equal‑opportunity employer.