Team Member

Bank of America; Mumbai; On-site; INR 350,000 - 650,000; Full time

Job summary

Bank of America in Mumbai seeks a Credit Furnishing and Disputes associate to process customer disputes on credit report trade lines, verify data, and support robotic audits. You will contribute to timely resolution and maintain accuracy in line with banking standards.

The role requires 0–5 years experience, Graduation or Postgraduate, and familiarity with banking products. You will work 10:30 AM to 7:30 PM IST in-office, collaborating with cross-functional partners.

Qualifications

• Graduation or Post Graduation is required.
• 0–5 years of experience.
• Basic knowledge of Banking and Credit Reporting is preferred.

Responsibilities

• Process disputes initiated by customers on their credit report.
• Verify data and support robots/robotic audits.
• Communicate with stakeholders and ensure timely resolution.
• Identify and contribute to process improvements and compliance with regulations like FCRA.

Skills

Excellent communication

Analytical mindset

Data analysis

Banking domain knowledge

Education

Graduation / Post Graduate

Tools

Copilot Prompt Engineering

AI-driven automation

Alteryx

Tableau

Job description

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’s physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non‑banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Credit Furnishing and Disputes is a part Consumer Specialty Servicing and Support. The key business activities is to provide resolution to direct or indirect customer disputes on their credit report trade lines by verifying or modifying account information on the credit report. Given the inherent complexity associated with the credit reporting lifecycle, associates within the team require an aptitude for banking loan products e.g. secured, unsecured loans and a brief understanding of Credit Card and Mortgage domains.

Job Description

Individual will be an individual contributing member of Credit Furnishing and Disputes team. He/ she will contribute productivity & accuracy of the team and ensure the disputes are processed and complete in time. He/ she would responsible for processing disputes, data verification form for robots and occasionally robotic audits.

Responsibilities

• Associates will be responsible for processing disputes initiated by customer on their credit report
• Ensure timely and accurate dissemination of information to relevant stakeholders
• Should be capable of devising innovative solutions and have the drive to enforce change.
• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction
• Understanding of FCRA regulation and Laws
• Effective communication with various business partners
• Accurate verification of transactions and adherence to timelines
• Making recommendations for process improvements, demonstrating regular audits and necessary amendments

Requirements

Education : Graduation/ Post Graduate.

Certifications If Any : NA

Experience Range : 0 to 5 year

Foundational Skills

• Knowledge of Copilot Prompt Engineering and AI-driven automation
• Identify and help automating manual processes using ML/automation tools
• Alteryx & Tableau dashboard creation and reporting
• Strong analytical and process improvement mindset
• Should possess basic knowledge of Banking, Credit Reporting business
• Strong data analytical skills
• Should have knowledge of Compliance & Regulatory Policies
• Excellent communication skills, strong attention to detail

Desired Skills

• Excellent interpersonal skills, positive attitude, team-player, flexible

Work Timings : 10:30 AM to 7:30 PM IST (Shift time can change based on business requirement)

Job Location : Mumbai