Senior Team Member

Bank of America; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Bank of America in Gurugram, India, seeks an Associate for Global Investigations within Global Business Services. The role involves resolving payment-related queries from banks and internal teams, delivering timely resolutions, and maintaining adherence to MT103/202/202Cov messaging standards.

Rotational shifts and in-office work support a collaborative, process-driven environment. The candidate should have 0–6 years of experience, with a commerce background (B.Com/MBA Finance) and strong

Qualifications

• Graduate or Post Graduate – Commerce (B.Com) or MBA (Finance).
• Up to 6 years of experience in payments investigations.
• Knowledge of payments processes and investigation workflows.

Responsibilities

• Review and index incoming messages from external banks/clients into GIN cases.
• Investigate root causes for inquiries and close as per procedures.
• Contact external banks via SWIFT messages and coordinate with onshore/offshore teams.
• Post adjustments to client, internal, and nostro accounts with proper documentation.
• Ensure timely delivery and accuracy of responses while meeting process metrics.

Skills

Payments knowledge

Investigations experience

Payments flow

Education

B.Com or MBA (Finance)

Job description

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Job Description

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non‑banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Global Investigations process deals with handling of payment related queries received from banks, internal BOA departments, customers, nostro outstanding & returned payments. All queries require detailed analysis & resolution as per standard timelines. The team handles Investigations for all currencies arising for Asia, EMEA & US regions.

Job Description*

The associate will report to an FLM and will be working as an IC

Associate will be responsible for resolving queries raised by clients, internal departments, BOFA branches and External Banks and providing a resolution in a timely manner

Deliver and manage individual targets and contribute towards process metrics

Understand, interpret process procedures and regulations

Responsibilities

• Review incoming messages from external banks/clients and index them into GIN cases as per procedure
• Investigate and identify root cause for an enquiry and take it to closure as per procedures
• Contact external banks through SWIFT correspondence messages.
• Pass payments adjustments entries on client accounts, internal accounts & nostro accounts
• Follow up with external banks for details and confirmation
• Co‑ordinate with teams onshore/offshore in day to day activities
• Works meticulously as per defined procedures and highlight anomalies as per recent changes in the process
• Thoroughly familiar with the Payment Concepts. i.e., MT 103/202/202Cov and other admin messages
• Deliver with accuracy and timeliness

Requirements

Education

The Candidate must be a Graduate or Post Graduate – Commerce (B.Com) or MBA (Finance)

Certifications

Experience Range

upto 6 years

Foundational skills*

• Good Payments knowledge & Investigations experience
• Payments Certification would be added advantage
• Logical understanding of Payments flow

Desired Skills

• Strong attention to detail and ability to work both independently as well as part of team
• Willingness to learn and adapt to changes

Work Timings*

Rotational : 11:30 am to 11:30 pm (any 9 hours)

Working hours as per business requirement of region supported – 24*7

Job Location*

Gurugram