Team Manager | FinTech, Risk & Fraud

Fpsinc; Pune District; On-site; INR 1,500,000 - 2,800,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Career growth opportunities

Competitive compensation

Job summary

Full Potential Solutions (FPS) is seeking a Team Manager in Pune to lead a high-performance group within our omnichannel operations. The role focuses on hiring, coaching, and developing a top-performing team to meet and exceed service and compliance goals for fintech-related processes.

You will drive performance, ensure adherence to procedures, and support continuous improvement initiatives. The ideal candidate has 3+ years of team leadership in BPO/Call Center, with strong fintech knowledge and

Qualifications

• College degree is preferred.
• Must have 3+ years team leadership experience in BPO/Call Center/Shared Services/ Customer Service, preferably Money Remittance/FinTech.
• Demonstrated understanding of call center/customer service with good knowledge of fintech operations.
• Risk and Fraud Investigation background is preferred; KYC/AML experience is an advantage.
• Experience communicating across all levels of the organization.

Responsibilities

• Manage the hiring, development, and performance of the team.
• Coach agents to achieve their goals.
• Set team direction and provide guidance to team members.
• Inspire others to deliver their best daily.
• Collaborate with peers to solve problems creatively.
• Demonstrate excellent questioning and listening skills.
• Build rapport with stakeholders.
• Adapt departmental plans to address business challenges.
• Perform supervisory audits as necessary.

Skills

Team leadership

FinTech knowledge

KYC/AML awareness

Risk and fraud investigation

Communication

Onsite work flexibility

Education

College degree preferred

Job description

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

The Team Manager is the individual who exhibits the highest level of expertise in performing a specialized job, task, or skill within the organization. A Team Manager is an employee of the highest standards who upholds and enforces known processes and procedures allowed by their lines of business and as prescribed by the company’s code of conduct.

Duties andResponsibilities:

• Manage the hiring, development, and performance of the team.

• Coach agents to successfully achieve their goals.

• Set team direction, resolve problems and provide guidance to members of the team.

• Inspire others to deliver their best daily.

• Work with peers to solve problems in creative ways.

• With excellent questioning and listening skills.

• With a strong ability to build rapport.

• Adapt departmental plans and priorities to address business and operational challenges.

• Perform supervisory audits as necessary.

Qualifications:

• College degree is preferred

• Must have at least of3+ years team leadership experience from a BPO/Call Center/Shared Services Customer Service industry - Money Remittance/FinTech background or related function.

• Demonstrated understanding of call center/customer service environment and agood knowledge of fintech operations.

• Risk and Fraud Investigation background is preferred; prior experience in Know-Your-Customer (KYC) and Anti-Money Laundering (AML) is an advantage.

• Experience communicating effectively across all levels of the organization.

• Must be a dependable, high-energy, detail-oriented person.

• Demonstrated embrace of our Core Values.

• Must be flexible with schedule and job duties.

• Willing to work onsite.

• Previous in-house Fintech experience on a global scale is a plus.