Team Manager - Credit/Collections

Elsevier; Gurgaon; On-site; INR 3,500,000 - 5,500,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

Group Life Insurance

Flexible Working Arrangement

Employee Assistance Program

Long-Service Awards

New Baby Gift

Subsidized Meals in Chennai

Various Paid Time Off

Job summary

Elsevier in Gurgaon seeks a senior Team Manager – Credit/Collections to lead and develop large collections teams across global portfolios. You will drive collection effectiveness, optimize cash flow, mitigate credit risk, ensure compliance, and deliver operational excellence with measurable results.

You will partner with Sales and Customer Service to remove barriers to collections, manage escalations for high-risk accounts, and sustain strong financial governance across regions.

Qualifications

• Professional credit, finance, or accounting qualification preferred.
• Experience in Order to Cash, AR, collections, or credit management.
• Experience leading managers, supervisors or team leads.
• Experience in multinational shared services environment.

Responsibilities

• Lead and develop a team of Collections Supervisors and Specialists.
• Achieve targets: collection rates, DSO, aging, and disputes.
• Monitor KPIs and SLAs; implement corrective actions.
• Oversee collections for regions and portfolios; follow up on delinquencies.
• Collaborate with Sales and Customer Service to resolve barriers.
• Manage escalations for high-risk accounts and portfolio trends.
• Ensure adherence to Global Credit Policy, controls, and SOX.
• Provide leadership across Operations with coaching and hiring.

Skills

Analytical

Decision making

Stakeholder management

Leadership

Education

Finance/Accounting qualification

Tools

Microsoft Excel

PowerPoint

Job description

Team Manager – Credit/Collections

Are you a proven collections leader who thrives on driving cash flow performance, developing high-performing teams, and improving customer outcomes?

Do you enjoy leading large-scale Accounts Receivable and Collections operations while partnering across the business to reduce risk, improve processes, and deliver measurable results?

About our Team

Our team is responsible for the on-time collection of outstanding balances.

About the Role

As a senior Collections leader, you will drive collection effectiveness, cash flow optimization, credit risk mitigation, compliance, and operational excellence across global customer portfolios. You will lead and develop teams, deliver against key financial and operational targets, and partner with stakeholders across the organization to improve customer experience and business performance.

Responsibilities

• Lead and manage a team of Collections Supervisors, Team Leads, and/or Collection Specialists.
• Drive achievement of collection targets, DSO reduction, cash collection goals, aging management, and dispute resolution objectives.
• Monitor operational performance through established KPIs and SLAs and implement corrective action plans where required.
• Oversee collection activities for assigned regions, business units, and customer portfolios, ensuring timely follow-up of overdue balances and high-risk accounts.
• Partner with Sales and Customer Service teams to remove barriers to collections and ensure effective dispute management and root cause analysis.
• Govern escalation processes for high exposure accounts and credit risks while monitoring portfolio risk trends and supporting mitigation strategies.
• Ensure adherence to Global Credit Policy, internal controls, SOX requirements, and financial governance standards.
• Provide leadership across Operations teams, including stakeholder management, performance management, coaching, hiring, workforce planning, project delivery, and continuous improvement initiatives.

Requirements

• Professional Credit, Finance, or Accounting qualification preferred.
• Experience in Order to Cash, Accounts Receivable, Collections, or Credit Management.
• Experience leading people managers, supervisors, and/or team leads.
• Experience working within a multinational shared services or global business services environment.
• Strong knowledge of collections operations, aging management, dispute resolution, and credit risk management.
• Experience working with financial controls, compliance requirements, and audit processes.
• Strong analytical and decision-making skills with the ability to identify trends and drive performance improvement.
• Advanced Microsoft Excel and PowerPoint skills, including data analysis, reporting, dashboard creation, and presentation development.

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Comprehensive Health Insurance: Covers you, your immediate family, and parents
• Enhanced Health Insurance Options: Competitive rates negotiated by the company
• Group Life Insurance: Ensuring financial security for your loved ones
• Group Accident Insurance: Extra protection for accidental death and permanent disablement
• Flexible Working Arrangement: Achieve a harmonious work-life balance
• Employee Assistance Program: Access support for personal and work-related challenges
• Medical Screening: Your well-being is a top priority
• Modern Family Benefits: Maternity, paternity, and adoption support
• Long-Service Awards: Recognizing dedication and commitment
• New Baby Gift: Celebrating the joy of parenthood
• Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates
• Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

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