Team Leader- Operations-Regulatory and Compliance

Mashreq; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Mashreq is seeking a Banking Operations professional in Bengaluru, India, to handle AML/sanctions screening, MT messaging, and compliance tasks within the bank's operations unit.

The role requires strong regulatory knowledge, excellent communication, and hands-on experience in checking payments and transactions, ensuring adherence to SOPs and timely MIS delivery. You will coordinate with multiple internal teams to maintain compliance and operational efficiency.

Qualifications

• 4-6 years of experience in banking operations.
• Hands-on experience as a checker role requiring all-round banking skills.
• Strong understanding of MT103/MT202/MT199/MT400/MT700 messaging and AML regulations.
• Excellent communication and interpersonal skills.

Responsibilities

• Release or reject messages per decisions, with reminders for pending responses.
• Stay updated with compliance policies across countries and bank products.
• Provide timely MIS/reports to Unit Manager and other units.
• Own and manage all Fircosoft queues and related screening tasks.
• Ensure transactions follow SOPs and bank policy with minimal errors.
• Confirm end-of-day closure with stakeholders after queue completion.
• Support training for staff on Mashreq compliance culture and procedures.

Skills

Banking operations knowledge

AML & sanctions screening

SWIFT messaging

Communication skills

Regulatory compliance

Job description

Key Result Area

• Receive response/decision through email from the business group focal point and release or reject the messages as instructed also elevate/generate reminders if no decision/response is received with in TAT.
• Explore & raise the possibility of issues on various products at CPC/IBG in accordance with the bank compliance policy and maintain current knowledge of existing / emerging legal / statutory / regulatory environment which could impact the bank.
• Provide ongoing awareness and training to all existing and especially newly joined staff at CPC/IBG of all applicable internal and external compliance requirements and awareness programs that are to be developed to strengthen understanding of compliance with legal / statutory requirements and corporate policies.
• Provide timely and accurate MIS / reports to Unit Manager and other units.
• Handling and total control of referrals/release the messages to various units.
• Ensure that all transactions are processed as per SOP and as per bank policy within agreed TAT and with Zero error/tolerance.
• Managing daily day end confirmation emails.
• Own the responsibility of owning all the queues in Fircosoft.

Operating Environment, Framework and Boundaries, working Relationships

• Awareness and understanding of bank products and system and regulatory body of various countries with frequent changes of Mashreq AML/compliance policy.
• Maintain cordial rapport and interactive relationship with key personnel within the unit and across Business Divisions.

Problem Solving and Decision Making Authority & Responsibility

• Detecting and preventing of financial crime by being cognizant of compliance and sanction risks.
• Provide proper training and support to unit members for implementation of Mashreq compliance culture and in providing advisory services across business groups.
• Provide support to Unit Manager and business compliance units by filtering all compliance and regulatory related issues and questions on compliance to enable them to be properly prioritized.
• Maintain total control of all activities as per bank policy
• Identify flabby and non-value add tasks within the process and reporting.
• Responsible for ensuring exceptions are reported and that a system of monitoring is in place and administered properly.
• Responsible for release/accept/reject/modification of OFAC-validation queue in screening system for incoming and outgoing payment messages and cheque payments
• Release the message to the concerned unit focal point with our valued participation for further guidance/decisions and attend message according the response/decision
• Responsible to provide required information’s/reports to various units/groups within the bank and outside regulatory authorities.
• All transactions are to processed as per agreed TAT/SOP bank policy with zero error.
• Maintain and control of all record and files of the unit
• Responsible for Confirming EOD to all stake holders post completion of all messages in the Queue.

Knowledge Skills and Experience

• Extensive knowledge and understanding of General banking/ Cheque payments/ Inward and outward payments sanctions screening of (MT103, MT202, MT199, MT400 and MT700 Series messages) and anti-money laundering environment and regulatory policy of various countries.
• Good working knowledge of Swift and Mashreq processes and systems.
• Excellent communication and interpersonal skills.
• 4-6 years’ experience in banking operations with hands on experience as a checker role requiring all round banking skills and technical expertise.
• Expertise and specialization in interpreting banking regulations, laws, anti-money laundering regulations, etc.