Team Leader

Concentrix; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Concentrix in Pune is seeking a Team Leader to supervise a group of call center associates and drive performance against KPIs. You will coach the team, monitor attendance, and implement improvement actions as needed.

Responsibilities include ensuring service levels meet contractual KPIs and financial expectations, organizing team meetings, and providing escalation support. A Graduate or equivalent degree is preferred with 2–4 years of relevant experience.

Qualifications

• Associate's degree with 2–4 years of relevant experience preferred.
• Strong communication skills and ability to coach a team.
• Able to manage multiple tasks and meet timelines under pressure.

Responsibilities

• Supervise a group of call center associates daily and monitor attendance.
• Coach direct reports regularly to ensure weekly KPI targets are met.
• Identify performance issues and implement corrective action plans.
• Ensure service delivery meets contractual KPIs and financial targets.
• Communicate expectations and conduct team meetings to share updates.

Skills

Communication skills

Team leadership

Coaching

Multitasking

Work under pressure

Education

Graduate

Associate's degree

Job description

Job Title: Team Leader

Job Title: Team Leader Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Company

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of competition and customer expectations.

Role and Key Responsibilities

• Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input
• Schedule and organize team activities
• Stay current on internal work processes, policies and procedures
• Attend required manager development training
• Promote the Concentrix values through both behaviour and attitude, including being an advocate for team members

Candidate Profile

• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

Educational Qualification

Graduate

Location

IND Pune - Amar Tech Centre S No.30/4A 1

Company Overview

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered.

But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

EEO Statement

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.