Team Leader - Hindi Speaking- Collection BPO

Takecare Manpower Services; Chengalpattu; On-site; INR 350,000 - 450,000; Full time

Job summary

Takecare Manpower Services in India seeks an experienced Team Supervisor to manage and monitor a team of collection executives. You will drive collection targets, monitor calls, and ensure compliance and productivity.

You will track KPIs such as PTP, RPC, conversion, recovery, and productivity, and address attendance and disciplinary issues to maintain performance standards across the team.

Qualifications

• Experience in supervising a team of collection executives.
• Ability to meet collection targets and improve productivity.
• Skill in monitoring calls and ensuring adherence to processes.

Responsibilities

• Monitor team performance, productivity, attendance, and discipline.
• Track collection KPIs such as PTP, RPC, conversion, recovery, and productivity.

Skills

Team supervision

Performance monitoring

Call monitoring

KPI tracking

Job description

Monitor team performance, productivity, attendance, and discipline.
Track collection KPIs such as PTP, RPC, conversion, recovery, and productivity.

HR - 7200339052

Skills highlighted with ‘‘ are preferred keyskills

We are looking for an experienced Team Supervisor to manage and monitor a team of collection executives. The candidate will be responsible for achieving collection targets, improving team productivity, monitoring calls, and ensuring adherence.