Team Leader - Finance (OTC)

DHL Global Forwarding Freight Shared Services (India) LLP

Chennai

On-site

INR 1,500,000 - 2,300,000

Full time

4 days ago

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Benefits offered by this job

Competitive compensation and incentive

Flexible work arrangements

Paid time off (Privilege)

Medical insurance including parental}

Job summary

DHL Global Forwarding, Freight (DGFF) GSC in Chennai seeks a Team Leader – Finance – Order to Cash to orchestrate OTC operations and enhance AR efficiency. The role combines leadership with cross-functional collaboration across time zones and SOP-driven processes.

You will mentor a sizable team, drive continuous improvement in cash collection, and ensure compliance with internal controls while coordinating with HR on engagement and training.

Qualifications

Bachelor’s degree in Finance, Accounting, Business Administration, or related field is essential.
A Master’s degree (e.g., MBA, Finance, or Supply Chain) is highly desirable.
5–7 years in Order to Cash or related finance operations with 3+ years in leadership.

Responsibilities

Oversee OTC team performance to meet productivity targets and drive improvement initiatives.
Manage escalations related to non-paying customers per SOPs; handle supervisor-level escalations.
Monitor KPIs/SLAs for AR and collections; lead by example in operational excellence.
Drive process improvements in OTC and non-voice processes; utilize tools like First Choice.
Maintain stakeholder communications with senior management; provide regular updates.
Mentor and coach team members; conduct monthly performance discussions; delegate tasks.

Skills

Strong knowledge of forwarding and物流?

Analytical and problem-solving

Proficiency with finance software

Customer orientation

Planning and organizing

Decision making and risk management

Leadership and team building

Influencing skills

Communication skills

Commitment to excellence

Education

Bachelor's degree in Finance, Accounting, Business Administration, or related field

Master’s degree (MBA/Finance/Supply Chain) desirable

Tools

Oracle

Basware

Main (financial tool)

Job description

Join our “Finance” team at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title: Team leader – Finance – Order to Cash

Job Location:Chennai

Business Area: GSC, DGFF

Department: Delivery (FIN)

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to work in a truly international organization.

The Team Leader for OTC (Order to Cash) within the Finance Service line is tasked with orchestrating and refining OTC operations, integrating both voice and non-voice processes to enhance Accounts Receivable efficiency. This pivotal role requires adeptness in navigating the complexities of customer transactions, coupled with a deep understanding of finance processes, especially in the context of Order to Cash. The role calls for analytical skills and problem-solving capabilities to address and pre-empt operational challenges. Key competencies include a strong customer focus, leadership acumen, the ability to influence cross-functional teams, and a steadfast commitment to operational excellence.

Key Responsibilities:

Directly oversee team performance, ensuring achievement of productivity targets in terms of calls made and accounts worked. Regularly conduct account and portfolio reviews to identify areas for improvement and drive targeted projects to enhance collection strategies.
Manage escalations related to non-paying customers, ensuring timely action by team members according to Standard Operating Procedures (SOPs). Take personal responsibility for supervisor-level escalations, ensuring effective resolution in line with company policies.
Monitor and ensure the team consistently meets or exceeds Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) related to Accounts Receivable and collections. Lead by example in maintaining high standards of operational excellence.
Drive continuous improvement in Accounts Receivable and collections and Non voice processes, leveraging industry best practices and tools such as First Choice. Ensure adherence to all SOPs, internal controls, and audit requirements, updating procedures as necessary to align with evolving business needs.
Maintain active communication with key stakeholders, including senior management and business partners, providing regular updates on team performance.
Foster strong relationships to support business objectives.
Mentor and coach team members, particularly in handling critical accounts and complex situations. Conduct monthly performance discussions, fostering an environment of learning and professional growth. Delegate tasks effectively to balance workload and enhance team skills.
Lead Station calls and ensure all the problematic accounts, disputes and KEY KPI’s are discussed during the station calls with the station stakeholders
Perform Bi weekly and Monthly projection calls with the Business Partners to highlight accounts/customers under risk for month end payment
Create and perform various collection strategies to ensure the KPI’s of Past due are achieved on a monthly basis
Collaborate with managers, CFOs, and other stakeholders in coordinating Order to Cash (OTC) operations, ensuring seamless process execution across different time zones and accommodating shift work requirements. Utilize key financial systems (e.g., Oracle, Basware, Ma!n) proficiently for daily operations.
Conduct regular quality checks to minimize errors and uphold high standards in OTC processes. Manage vendor and business partner queries with a focus on providing high-quality customer service and achieving timely issue resolution.
Identify opportunities for process optimization and share best practices within the team to drive efficiency and effectiveness in OTC operations. Engage in quality and process improvement projects to enhance overall service delivery.
Work closely with HR on employee engagement initiatives, ensuring a positive and collaborative work environment. Facilitate on-the-job training, address training needs, and monitor individual and team performance through established KPIs, providing constructive feedback and conducting performance appraisals to support team members' growth.

Required Skills/Abilities:

Strong knowledge of the forwarding and logistics industry, including back-office operations.
Excellent analytical and problem-solving skills.
Proficiency in computer systems and software relevant to the role.
Customer-oriented mindset with the ability to understand and meet business partners' needs.
Exceptional planning and organizing capabilities to set and achieve goals effectively.
Sound decision‑making skills, even in uncertain situations, with a focus on risk management.
Proven ability to develop and lead high‑performing teams, fostering a spirit of cooperation.
Influencing skills to persuade others and gain support for ideas and approaches.
Effective communication skills, both verbally and in writing, adapting to various contexts.
Strong commitment to excellence, challenging oneself and others to achieve outstanding results.

Required Qualifications & skills

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field is essential.
A Master’s degree in a relevant field (e.g., MBA, Finance, or Supply Chain Management) is highly desirable,
A minimum of 5-7 years of experience Order to Cash processes or a related financial operations role, with at least 3 years in a leadership or supervisory position managing a sizable team.
Proven track record of successful team management, demonstrating the ability to lead, motivate, and develop a team of 18 to 20 members or more.
Extensive experience in end-to-end OTC operations, including vendor management, invoice processing, payments, and compliance, within a complex organizational structure.
Demonstrated ability to work effectively across different time zones, particularly with teams and stakeholders in the EU and Americas, showcasing flexibility and adaptability.
Experience in implementing process improvements, driving efficiency, and ensuring adherence to internal controls and compliance standards.
Strong communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, external partners, and senior management.

We recognize and reward your hard work through a competitive compensation and performance-based incentive.
We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
Flexible work arrangements to support work/life balance.
Generous paid time off: Privilege (earned leave).
Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)
Recognition & Engagement culture

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.