Team Leader (Deputy Manager) - Outbound Call Center -Mortgage Products

Hdfc Sales; Chennai; On-site; INR 670,000 - 1,004,000; Full time

Job summary

HDFC Sales Pvt Ltd in Chennai (Vadapalani) is seeking a Deputy Manager to lead a team of 10-15 telecallers in the Lead Management System (LMS). The role requires 4-8 years of experience in telesales/call centers with at least 1 year in a Team Leader role.

The position offers industry-standard salary with monthly incentives and immediate joining. The successful candidate will motivate the team, drive performance, manage escalations, and coordinate cross-functional communication to achieve

Qualifications

• Bachelor's degree in administration, commerce, management or related field.
• 4 years of telesales/call center experience, minimum 1 year as a Team Leader.

Responsibilities

• Motivate and guide the team to surpass targets.
• Improve team communication and collaboration.
• Achieve departmental objectives including conversion and lead generation.
• Resolve employee issues and foster ownership.
• Coach and motivate peers within the team.
• Pursue continuous development and process improvements.
• Monitor and coach daily team performance.
• Communicate company purpose, values, and vision to front-line staff.
• Ensure adherence to schedules and attendance.

Skills

Customer care

Analytics

Teamwork

Voice-logging tools

Extended hours

Coaching & motivation

Education

Bachelor's degree in Admin/Commerce

Tools

None

Job description

Greetings from HDFC Sales Pvt Ltd

Designation: Deputy Manager

Department: Lead Management System (LMS)

Role/Functional Area: Team Leader (to handle 10 - 15 telecallers)

Location: Chennai (Vadapalani)

Experience: 4 - 8 years

Salary: As per industry standard + Monthly Incentives

Roles and Responsibilities:

• Motivating and inspiring the team to surpass their potential.


• Improving the team and facilitating the communication among the members of team.


• Exceeding and meeting departmental objectives, including conversion targets, and lead generation.


• Creating sense of ownership within the employees and resolving employee issues, if any.


• Encouraging, supporting, and motivating actively ones peer team.


• Looking constantly for development as well as continuous improvement for the entire team.


• Monitoring, organizing, and coaching team on a day-to-day basis.


• Communicating the company's purpose, core values, vision to the front employees.


• Ensuring that the employees follow their schedules properly as designed.


• Striving for new ways continually, to increase the opportunities of sales.


• Handling escalated calls, complaints, questions, and queries as necessary.


• Facilitating cross-functional communication within employees for improved working condition.


• Creating a conducive work environment for all the call centers employees.


• Carrying out team meetings and actively participating in the monthly and weekly meetings.


• Documenting general reports on each team members performance and targets as well as ensuring that they exceed the targets.

Skills and Specifications

• Strong knowledge of customer care techniques and processes.


• Exceptional analytical and listening skills.


• Ability to operate well in a call center team environment.


• Familiarity with several voice-logging systems and tools.


• Keenness and flexibility to work extended hours.


• Natural flair for coaching, motivating, and interacting with people.

Education and Qualifications

Candidate Desired Profile:

• Bachelors degree in administration, commerce, management or any related field from an accredited institution.


• 4 years of experience of Telesales/ call center, minimum 1 year as a Team Leader.


• Immediate Joiners are highly preferred.

Regards

Sakthipriya G

Regional HR

HDFC Sales