Team Leader - CTC

International Flavors & Fragrances Inc.; Hyderabad; Hybrid; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Internal Training opportunities

Job summary

International Flavors & Fragrances Inc. in Hyderabad (hybrid) seeks a Team Leader, Credit-to-Cash to oversee cash applications, credit, and collections while developing a small team.

You will ensure timely cash collection, manage risk, and drive process improvements in a global flavor and fragrance leader. A Bachelor’s degree and 10+ years in CTC or related fields are required, with 3–6 years of people management.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field with 10+ years in Accounting, Shared Services, or CTC.
• 3–6 years of people management experience.
• Experience leading CTC teams, achieving DSO targets.
• Ability to coach, mentor, and develop team members.
• Strong communication, analytical, and strategic thinking skills.

Responsibilities

• Lead and manage a small CTC team and own an operational portfolio.
• Oversee cash applications, credit, and collections to meet DSO targets.
• Manage customer credit limits and risk exposure per policy.
• Resolve issues and elevate risks proactively.
• Ensure compliance with internal controls, SOX, and audit standards.
• Support internal and external audits with documentation.
• Collaborate with cross-functional stakeholders to resolve issues.
• Monitor metrics and drive continuous improvement.
• Coach and develop team members with regular feedback.

Skills

People management

Leadership

Credit-to-Cash operations

Analytical thinking

Communication skills

Process improvement

Education

Bachelor’s degree in Accounting/Finance/Business Administration

Job description

Job Summary

Are you passionate about service excellence? Would you love to work for a global organization that is doing more good for people and planet? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Food Ingredients: Innovating improved nutritional profiles, better taste and texture, and greater cost efficiency to meet the needs of global food and beverage manufacturers. The role is based in Hyderabad, India(hybrid role). Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration. The Team Leader CTC combines hands-on expertise in Customer-to-Cash (CTC) operations with team leadership responsibilities. This role oversees cash applications, credit, and collections activities, ensuring efficient service delivery, timely cash collection, and achievement of DSO targets while leading and developing a small team. The role also focuses on process improvement, risk management, compliance, and collaboration with stakeholders to support overall business performance.

How you will contribute

• Lead and manage a small Credit-to-Cash (CTC) team while maintaining responsibility for an assigned operational portfolio.
• Oversee cash applications, credit, and collections activities to ensure timely cash collection and achievement of DSO and overdue targets.
• Manage customer credit limits, credit blocks, and risk exposure in accordance with company policies and guidelines.
• Resolve operational issues, address team challenges, and proactively elevate business or performance risks when required.
• Ensure compliance with company policies, SOX requirements, internal controls, and audit standards.
• Support internal and external audits by maintaining accurate documentation and providing timely responses to audit requests.
• Partner with cross-functional stakeholders to resolve customer and process issues while enhancing service delivery.
• Monitor process performance, analyze operational metrics, and drive corrective actions and continuous improvement initiatives.
• Coach, develop, and support team members through regular feedback, training, and performance management to ensure high productivity and quality standards.

What You Will Need to Be Successful

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, with 10+ years of experience in Accounting, Shared Services, or Credit-to-Cash (CTC) operations, including 3-6 years of people management experience.
• Lead and supervise a small CTC team, ensuring high-quality service delivery, operational excellence, and achievement of business objectives.
• Provide coaching, mentoring, and performance management support to team members, fostering professional growth, engagement, and collaboration.
• Analyze operational challenges, identify root causes, and implement effective solutions to improve outcomes and drive continuous improvement.
• Apply sound judgment and decision-making skills to manage risks, resolve escalations, and support business continuity.
• Ensure compliance with internal controls, company policies, regulatory requirements, and audit standards within the area of responsibility.
• Demonstrate strong communication, analytical, and strategic thinking skills to align CTC operations with broader business goals and performance expectations.

How Would You Stand Out?

• Proven track record of leading high-performing CTC teams while consistently achieving DSO, collections, and operational excellence targets.
• Strong expertise in credit risk management, process optimization, and driving continuous improvement initiatives in a shared services environment.
• Ability to influence stakeholders, coach and develop talent, and translate operational insights into business outcomes through strategic decision-making.

Why Choose Us?

Drive operational excellence, innovation, and continuous improvement while creating measurable business value. Be part of a transformative journey, shaping a global business services organization with enterprise-wide impact.

• Internal Training opportunities.

Important Information Regarding This Position

For your awareness, IFF has announced its intention to sell its Food Ingredients Business to CVC Capital Partners. The sale is presently expected to close in the first half of 2027, pending regulatory approvals and other closing conditions. The Food Ingredient business unit will remain a part of IFF until close and, at such time, it will transition to CVC Capital Partners. In applying for this position, you acknowledge your awareness that the position is a part of the Food Ingredient business unit and has been identified to transition to CVC Capital Partners.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy.

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

At IFF, we make joy through science, creativity and heart. As the global leader in flavors, fragrances, food ingredients, health and biosciences, we deliver groundbreaking, sustainable innovations that elevate everyday products – advancing wellness, delighting the senses and enhancing the human experience.

We value an inclusive, creative workplace where all individuals can thrive and do their best work. We consider all qualified candidates equally and based on merit, without regard to religion, ethnicity, national origin, race, age, veteran status, gender identity or expression, sexual orientation or disability.