Team Lead - Reconciliation Business Support

ANZ Banking Group; Bengaluru; Hybrid; INR 1,200,000 - 2,400,000; Full time

Job summary

ANZ Banking Group in Bengaluru is seeking a Senior Team Lead for Recs Business Support to oversee reconciliation operations, guide a team, and ensure timely issue resolution. The role covers data feed validation, TD/MB investigations, static data maintenance, and daily governance within a hybrid work setup at Acacia, Manyata Tech Park.

The candidate will lead on go-live activities, system enhancements, testing, and stakeholder coordination, while driving efficiency and strong controls across

Qualifications

• Proven experience supporting TLM RP Application within reconciliation or production support.
• Strong knowledge of TLM Controls, exception management, TD & MB investigations.
• Solid understanding of reconciliation processes, Nostro reconciliations and balance validation.
• Experience with system enhancements, testing, onboarding, and go-live activities.
• Advanced Excel skills for data analysis and reporting.

Responsibilities

• Provide end-to-end support for the TLM Reconciliation Platform, ensuring timely resolution of issues.
• Manage and investigate reconciliation exceptions, including TD, MB, and data feed issues.
• Partner with Reconciliations, Technology, and Business stakeholders to deliver high-quality support.
• Support onboarding of new reconciliations and contribute to system enhancements and go-live activities.
• Lead and mentor team members, ensuring adherence to controls and service standards.
• Drive continuous improvement by identifying process efficiencies and strengthening controls.
• Prepare operational reporting and audit-compliant documentation for regulatory needs.
• Foster collaboration through cross-training and workload management.

Skills

TLM RP Application

Team Leadership

Advanced Excel

Tools

TLM Reconciliations Platform

Job description

Team Lead, Recs Business Support

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Team Lead, Reconciliations Business Support role is responsible for ensuring timely support to all the stakeholders for TLM Application i.e., Data feed validation, Clearance of Trail difference (TD) & Missing Balances (MB), Static data maintenance, User and other related issues for smooth functioning of reconciliations and providing guidance and supervision to the team members. And also assist support manager on work allocation & daily activities.

Role Type:

Permanent

Location:

Acacia, Manyata Tech Park (Hybrid)

Work Hours:

E arly morning shifts (5:00 AM to 2:00 PM or 6:00 AM to 3:00 PM) and up to 4 consecutive weeks of night shifts twice a year

What will your day look like?

• Provide end-to-end support for the TLM Reconciliation Platform, ensuring timely resolution of operational issues and seamless reconciliation processing.
• Manage and investigate reconciliation exceptions, including Trial Differences (TD), Missing Balances (MB), operator interventions, and data feed issues.
• Partner closely with Reconciliations, Technology, and Business stakeholders to deliver high-quality support and maintain strong working relationships.
• Support the onboarding of new reconciliations and contribute to system enhancements, upgrades, testing, and go-live activities within agreed timelines.
• Lead and guide team members, ensuring adherence to controls, procedures, service standards, and the accuracy of critical processes.
• Drive continuous improvement initiatives by identifying process efficiencies, strengthening controls, and enhancing operational effectiveness.
• Prepare and deliver operational reporting, management information, and audit-compliant documentation to support business and regulatory requirements.
• Foster a collaborative team environment through cross-training, knowledge sharing, workload management, and stakeholder-focused service delivery

What will you bring?

• Proven experience supporting TLM RP Application within reconciliation, controls or production support environment.
• Strong knowledge of TLM Controls, including exception management, operator interventions, Trial Difference (TD) and Missing Balance (MB) investigation and resolution.
• Solid understanding of reconciliation processes, including Nostro reconciliations, debit and credit accounting entries, and balance validation.
• Experience supporting system enhancements, testing, onboarding of new reconciliations, and production go-live activities.
• Advanced Microsoft Excel skills with the ability to analyse data, investigate exceptions, and prepare operational reporting.
• Demonstrated ability to lead, mentor, and support team members while ensuring adherence to controls, procedures, and service standards.
• Strong stakeholder management and communication skills, with the ability to collaborate effectively across Operations, Technology, and Business teams.
• Proven problem-solving skills with a focus on continuous improvement, operational excellence, and delivering outcomes within agreed service levels.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Job Posting End Date 01/09/2026, 11.59pm, (Melbourne Australia)

Experience Level Senior Level