Team Lead , Quick Commerce

Amazon; Kolkata District; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

A leading e-commerce company in Kolkata is looking for a Team Lead for their pantry operations. This role involves planning and executing projects, managing day-to-day operations, and overseeing customer-facing metrics while ensuring safety and quality. Ideal candidates should possess a graduate degree and have 1-3 years of experience in a related field. Strong people management and execution skills are essential. The company promotes an inclusive culture and offers accommodations for applicants with disabilities.

Qualifications

• 1-3 years of experience in a customer-facing environment, warehousing, logistics, or manufacturing.
• Strong execution skills, action-oriented, go-getter.
• Good people management skills.

Responsibilities

• Manage end-to-end operations for the pantry FC.
• Ensure smooth operations and partner experience.
• Conduct daily inventory audits for the FC.

Skills

Execution skills

People management

Action-oriented

Education

Graduate degree

Job description

At Amazon, we strive to be Earth’s most customer-centered company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity.

Amazon is a highly data-driven company highly passionate about its customers. In this context, it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associate who mentors/guides the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

This role will be based in Kolkata only.

Job Description

We are seeking a Team Lead for our Pantry FC operations. In this role, you will be responsible for initially being part of planning and executing the launch of the FC and then ramping up the site to necessary processing capacity. Then, single-handedly managing, on a daily basis, end-to-end operations for a 3P operated pantry FC overseeing inbound, outbound, and ICQA operations.

Key responsibilities include meeting customer-facing metrics, while maintaining cost targets for the site and upholding safety and morale of the 3P team reporting to you. You will work with all stakeholders to ensure smooth operations and partner experience and keep a close monitoring of site health by conducting 4M, 5S, and inventory audits for the FC on a daily basis.

Basic Qualifications

• A graduate with 1-3 years of experience in a customer-facing environment, warehousing, logistics, or manufacturing.
• Strong execution skills, action-oriented, go-getter.
• Good people management skills.

Preferred Qualifications

• 2+ years of customer-facing environment, warehousing, logistics, or manufacturing experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.