Team Lead - Professional Services

Cvent; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Cvent is seeking an Implementation professional in Gurgaon to configure and deploy Cvent software for clients, driving adoption and value realization. The role oversees onboarding, training, and team performance while coordinating with customers on kick‑offs, close‑outs, and escalations.

You will coach teams, manage workloads, and ensure SOPs are followed, delivering consistent customer-facing outputs and project delivery excellence.

Qualifications

• Bachelor's degree or equivalent professional industry working experience strongly preferred.
• 3+ years of work experience in project/leadership roles, preferably in the corporate meetings industry, software or other high‑tech industry.
• Minimum of 10 years of work experience in client‑facing roles of corporate meetings industry, ideally in a SMM program or on behalf of a multinational or global corporation.
• Experience working in a Fortune 500 corporation, travel, hospitality, software or other high‑tech industry (preferred).
• Excel at fostering new hire onboarding and team processes.
• Ability to work independently and manage multiple projects simultaneously.
• Ability to communicate effectively with clients and internal team members.
• Proficiency with Microsoft Office, Wiki, and Salesforce.

Responsibilities

• Oversee onboarding and training for new hires.
• Approve timesheets and Workday requests.
• Join new customer Kick‑Off Calls and project Close‑Out Calls for direct reports and for checking in with customers regularly.
• Engage deeply with ICs' projects and ensure SOPs are followed.
• Bi‑weekly 1:1 meetings with direct reports to coach on projects and performance.
• Handle customer or internal escalations for all direct reports and projects.
• Manage people and conduct annual and mid‑year performance reviews.
• Monitor workload and balance assignments; run team meetings.
• Provide regular updates to Sr. Director and Sr. Manager and drive action plans.
• Carry 1–2 team-wide internal projects (morale budget, SME teams, newsletters, training, Readiness).

Skills

Leadership Experience

Client-facing communication

Project management

Onboarding & training

Team coaching

Multitasking

Stakeholder management

Effective collaboration

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Wiki

Salesforce

Job description

Implementation Description

The Cvent implementation team is responsible for configuring and deploying Cvent software for new and existing clients. The team's primary goal is to provide expert guidance and technical execution to ensure the client successfully deploys, adopts, and receives value from their Cvent products.

Responsibilities

• Oversight and involvement in new hire training/onboarding
• Responsible for approving timesheets and Workday requests
• Responsible for joining new customer Kick‑Off Calls and project Close‑Out Calls for direct reports and for checking in with customers regularly
• Highly engaged with IC's projects – ensure SOPs are complied with
• Bi‑weekly 1:1 meetings with direct reports to provide coaching on Implementation Projects and general performance (more frequent for new hires)
• Responsible for handling customer or internal escalations for all direct reports and projects, taking additional steps to course‑correct and put an action plan in place to mitigate
• People management
• Conduct at least one coaching feedback customer call per month
• Responsible for all customer‑facing deliverables to ensure consistent material output, including:
  • Workflow diagrams, MRFs, AM templates, Step‑by‑step guides
• Assist team members with complex issue resolution and/or configuration work
• Ad‑hoc assignments from Manager/Director
• Provide regular team updates to Sr. Director and Sr. Manager of PSO and help identify any performance or customer issues or recognitions
• Ensure that new hire training is completed thoroughly and new hire ramp plans are completed successfully
• Conduct annual and mid‑year performance reviews
• Responsible for monitoring individual workload and balancing workloads
• Run team meetings – drive content stemming from leadership initiatives/information
• Proactive communication to Sr. Leadership stemming from team feedback and/or general climate
• Carry 1‑2 team‑wide internal projects such as:
  • Managing morale budget/activity
  • SMEs, Scope Team
  • Newsletter content
  • Team training series
  • Product Readiness/Planning

Qualifications

• Bachelor's degree or equivalent professional industry working experience strongly preferred
• 3+ years of work experience in project/leadership roles, preferably in the corporate meetings industry, software or other high‑tech industry
• Minimum of 10 years of work experience in client‑facing roles of corporate meetings industry, ideally in a SMM program or on behalf of a multi‑national or global corporation
• Experience working in a Fortune 500 corporation, travel, hospitality, software or other high‑tech industry (preferred)
• Excel at fostering new hire onboarding and team processes
• Ability to work independently and manage multiple projects simultaneously
• Ability to communicate effectively with clients and internal team members
• Proficiency with Microsoft Office, Wiki, and Salesforce