Senior Platform Analyst

Cvent, Inc.; Gurugram District; In loco; INR 1.200.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

Cvent, Inc. is hiring a System Administrator & Cvent Support POC to serve major clients from the Gurugram area. You will manage account changes, troubleshoot issues, and deliver RCA with next steps. The role emphasizes client advocacy and hands-on platform support.

You should bring 5–6 years in customer success, strong communication, and the ability to collaborate with sales and technical teams. Experience with enterprise events is a plus.

Competenze

• Excellent communication skills (verbal and written).
• Experience in customer success & projects, preferably in software/tech.
• Willing to work 24x7 shifts based on client requirements.
• Top 20% ranking in current team.
• Strong business acumen and integrity.
• Exposure to Cvent platform is a plus.

Mansioni

• Act as Client's primary contact/advisor regarding Cvent solutions.
• Consult on business processes related to enterprise meeting management.
• Handle support queue calls until assigned to an account; provide ongoing support.
• Create and analyze cross-meeting reporting with recommendations.
• Design, coordinate, and conduct user training on client meetings/events.
• Liaise between client and Cvent departments to advocate for the client.
• Monitor adoption and usage; maintain account configuration.
• Identify new business opportunities and share with sales partners.
• Maintain compliance, privacy and branding guidelines.
• Onboard new users; manage user groups and access.
• Provide regular product updates and track progress with the customer.

Conoscenze

Communication skills

Teamwork

Customer success

Multi-tasking

PowerPoint

Excel

Attention to detail

Strumenti

PowerPoint

Excel

Descrizione del lavoro

Overview:

Cvent is a leading meetings, events, and hospitality technology provider with more than 6000+ employees and 34000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers human connection.

Headquartered in Tysons Corner, Virginia, Cvent (formerly NYSE: CVT) was acquired by Blackstone and Vista for $4.6B in 2023.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Cvent is redefining the meetings and events industry through technology that advances human connection.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

About the Role:

You will work primarily as a System Administrator and a dedicated Cvent Support POC for clients. You’ll be required to take care of any changes, modifications and maintenance services that need to be carried out on the accounts per clients’ request. In addition to this, you’ll also be required to troubleshoot on various account-specific issues on clients’ behalf and provide an RCA on the incident and next steps along with action items.

In This Role, You Will:

• Act as Client's primary contact/ advisor regarding Cvent technology solutions, features, and functionality
• Consult on business processes and best practices as it relates to enterprise meeting management technology
• Handle support queue calls until assigned to an account or engagement. Continue supporting the business through queue coverage whenever capacity is available, even after account assignment.
• Create and analyze cross-meeting reporting to provide recommendations for changes that can be made to support client objectives
• Design, coordinate, and conduct user training on client's meetings and events program
• Act as Client's advocate within Cvent's management and technology groups by managing activities and liaising between the client and the various Cvent departments
• Monitor user adoption and system usage, recommend strategies to increase usage/adoption, and maintain client's account configuration as part of overall system administrator duties
• Cultivate new business opportunities by asking questions, mining opportunities presented and sharing findings with sales partners
• Consultation for industry best practices and drive efficiencies using the platform
• Maintain and ensure compliance guidelines, privacy policies and branding guidelines are met
• Administration of user groups and user access
• Onboarding new users
• Ongoing platform support enquiries and track escalations
• Data steward for product data ensuring relevance, accuracy, and harmonization across the platforms
• Provide regular product updates/ issues to the customer
• Track tasks and progress with the customer
• Maintain documentation related to customers business process
• Cadence calls with Internal stakeholders to share updates and insights

Here's What You Need:

• Quick learner, with a positive attitude and ability to work well within a team
• Excellent communication skills (verbal and written)
• Exposure to Cvent platform is a plus
• Experience that involves working on Custom tasks, Customer Success & Projects preferably in software and technical background
• Strong business acumen, ethics and high integrity
• Candidates must rank within the top 20% of their present team
• Candidates should be ready to work 24x7, shift depending on client's requirement
• Knowledge of PowerPoint and Excel will be a plus
• Must be articulate, organized, detail-oriented and can multi-task
• Should have 5 - 6 years of experience in customer success role supporting US, UK or Australia clients