Team Lead - Payer Enrollment

Iopex; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IOPEX in Chennai is seeking an experienced Team Lead Payor Enrollment to oversee the payor enrollment team, ensure timely and accurate provider enrollments, and coordinate with internal and external stakeholders.

The role emphasizes credentialing, CAQH updates, NPI, payor applications, dashboards, quality checks, staff training, and driving process improvements for operational excellence.

Qualifications

• 6–9 years of payor enrollment/credentialing experience.
• 1–2 years in a lead or supervisory role.
• Strong knowledge of US healthcare payors and credentialing.
• Excellent communication and stakeholder-management skills.
• Proficient in MS Office, enrollment platforms, and CRM tools.
• Ability to manage high-volume workload with accuracy.

Responsibilities

• Lead and mentor the payor enrollment team to meet productivity and quality targets.
• Oversee credentialing, CAQH updates, NPI, payor applications, follow-ups.
• Review enrollment documentation for accuracy.
• Coordinate with providers, payors, credentialing teams and internal stakeholders.
• Maintain records and dashboards tracking enrollments.
• Conduct quality checks and audits to reduce errors.
• Train new staff and provide ongoing coaching.
• Generate performance reports for management.
• Identify gaps and suggest process improvements.
• Ensure compliance with payor guidelines and policies.

Skills

US payer enrollment

Enrollment workflows

Credentialing requirements

Provider data management

Communication

Stakeholder management

Lead / supervision

Analytical problem solving

Tools

MS Office

CRM tools

Enrollment platforms

Job description

Job Title: Team Lead Payor Enrollment

Work Mode: Work From Office (WFO)

Location: Chennai

Job Summary

We are seeking an experienced and detail-oriented Team Lead Payor Enrollment to oversee and guide the payor enrollment team. The ideal candidate will manage day-to-day operations, ensure timely and accurate provider enrollments, coordinate with internal and external stakeholders, and drive process improvements for operational excellence.

Key Responsibilities

• Lead, mentor, and support the payor enrollment team to achieve productivity and quality targets.
• Oversee the complete payor enrollment process: credentialing, CAQH updates, NPI, payor applications, follow-ups, and status tracking.
• Review and validate documentation required for enrollment submissions.
• Coordinate with providers, payors, credentialing teams, and internal stakeholders to resolve issues and ensure timely approvals.
• Maintain accurate records and dashboards, ensuring all enrollments are tracked and updated.
• Conduct quality checks and audits to minimize errors and improve process accuracy.
• Train new team members and provide ongoing coaching to existing staff.
• Generate periodic performance reports and present updates to management.
• Identify process gaps and recommend improvements to enhance efficiency.
• Ensure compliance with payor guidelines, industry regulations, and organizational policies.

Required Qualifications & Skills

• Minimum 6-9 years of experience in payor enrollment/credentialing, with at least 1-2 years in a lead or supervisory role.
• Strong understanding of US healthcare payors, enrollment workflows, credentialing requirements, and provider data management.
• Excellent communication, coordination, and stakeholder-management skills.
• Proficiency in MS Office, enrollment platforms, and CRM tools.Strong analytical and problem-solving abilities.
• Ability to manage a high-volume workload with accuracy and timelines.