Team Lead, Financial Crimes Operations , Stripe Delivery Center

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, offering an unprecedented opportunity to put the global economy within everyone's reach while doing impactful work.

About the team

As Stripe’s user base and global footprint grow, we face unique support challenges related to our scale and diverse business partners. The Stripe Delivery Center (SDC) strategy aims to provide operational leverage and expand Stripe’s capabilities to support both external users and internal teams. We strive to deliver frictionless experiences for all users, whether they are an Independent Business, Startup, SMB, or Enterprise, with a mission to offer the best support experience possible.

What you will do

This role involves acting as a player-coach, supporting financial crimes investigators. The Sanctions Team focuses on ensuring compliance with sanctions regulations across multiple jurisdictions and identifying bad actors involved in financial crimes to mitigate risks. The ideal candidate will have a coaching mindset, excellent communication skills, a proven track record of operational performance, deep expertise in financial crimes investigations, and a passion for inspiring team excellence.

Main responsibilities

• Coach and guide a team of in-office Financial Crimes Operations specialists.
• Establish strategies for efficient management of RFI, tickets, and escalations.
• Lead efforts to identify risks related to money laundering, terrorism financing, and sanctions.
• Oversee financial crimes investigations, including reviewing Stripe accounts and transactional data.
• Monitor team performance to ensure cases are reviewed within SLA and with high quality.
• Foster a positive team culture that promotes growth and capability building.
• Analyze performance data to inform decision-making.
• Support recruitment and hiring initiatives.
• Mentor team members through structured career development conversations.
• Promote Stripe’s values of user-centricity, transparency, empathy, inclusion, and empowerment.

Who you are

We seek candidates who meet the minimum requirements outlined below. Meeting these is essential, while the preferred qualifications are advantageous but not mandatory.

Minimum requirements

• Experience working cross-functionally to deliver impactful initiatives.
• Deep understanding of business metrics, supporting managers with reporting.
• Excellent analytical and communication skills.
• Ability to collaborate effectively with stakeholders and teams.
• Passion for process improvement and user experience.
• Problem-solving skills in dynamic, ambiguous environments.
• Technical aptitude with data analysis and troubleshooting tools.
• Willingness to learn new technologies and features.

Preferred qualifications

• Experience mentoring, training, or leading teams.
• Operational background in process launches and service delivery within high-growth tech companies.

Office attendance expectations vary by location and role, with some roles requiring 100% in-office work, and others a hybrid approach. This balance supports collaboration and flexibility.

Stripe is committed to pay transparency and is working towards including pay ranges in all job postings globally.

Locations

Bengaluru

Team

Operations

Job type

Full time

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