Team lead - Customer Service

Global Services; Lucknow; On-site; INR 187,000 - 312,000; Full time

Job summary

Global Services in Lucknow, India, is hiring a Team Lead for Customer Service (Inbound Process). Based in Lucknow, you will lead an inbound support team, ensure service quality, and drive performance across shifts.

You will train and coach staff, provide feedback, and manage daily operations to meet targets. The role offers rotational 9-hour shifts and a weekly off, with an ongoing progression path in a corporate setting.

Qualifications

• Graduate mandatory.
• Minimum 2 years experience as a Team Lead in Customer Service (Inbound).
• Strong communication skills (Versant Level 4 or equivalent).
• Ability to manage and motivate a team effectively.

Responsibilities

• Lead and supervise inbound customer service operations.
• Ensure quality standards and performance targets are met.
• Provide training, coaching, and performance feedback to team members.
• Opportunity to grow in a corporate environment with career progression.

Skills

Strong communication skills

Team leadership

Education

Graduate

Job description

Job Title: Team Lead Customer Service (Inbound Process) Location: Lucknow Salary: Up to 28,000 per month

Key Requirements

• Graduate mandatory
• Minimum 2 years experience as a Team Lead in Customer Service (Inbound)
• Strong communication skills (Versant Level 4 or equivalent)
• Ability to manage and motivate a team effectively

Role Highlights

• Lead and supervise inbound customer service operations
• Ensure quality standards and performance targets are met
• Provide training, coaching, and performance feedback to team members
• Opportunity to grow in a corporate environment with career progression

Shift Details

• Rotational shifts (9 hours)
• One weekly rotational off