Team Lead - Accounts Payable

Teleperformance; India; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading customer experience management firm in India seeks customer service representatives for remote and distribution center support. You will provide assistance via phone and online channels, addressing both technical and non-technical inquiries. As part of a distinguished team, you will benefit from our commitment to employee satisfaction and a positive workplace culture that values inclusion and diversity.

Qualifications

• Strong communication skills for effective customer interaction.
• Ability to analyze customer issues and provide solutions.
• Experience in customer service or support environments.

Responsibilities

• Provide customer service via phone, chat, or text.
• Act as a liaison between customers and internal departments.
• Support technical and non-technical inquiries.

Skills

Customer service

Technical support

Problem-solving

Communication skills

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on‑site and work‑at‑home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world‑class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers, including:

• Remote Customer Service: Providing customer service and support via phone, online chat, or text, including call center–based customer support in response to a high volume of low complexity inquiries; customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk‑in customer service facility, including acting as liaison between customers, production and distribution departments related to specific customer orders; providing technical and non‑technical customer support in a walk‑in service center.

Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. They execute specialized projects and activities and typically work according to set principles. They usually generate and initiate their own workload and don't need instructions or guidelines. They might supervise the work of less experienced professionals, providing professional expertise and taking responsibility for the end‑product. Positions at this level are expected to significantly improve the day‑to‑day activities/processes.

They manage and oversee the implementation of short‑term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level deliver their share of professional responsibilities focusing on professional excellence. Typically they manage a team of Individual Contributor co‑workers.

Be One of Our People

It is our mission to always provide an environment where our employees feel valued, inspired, and supported so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work‑life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer.

Job Application Accommodation

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.