Team Lead

TP; Uttar Pradesh; On-site; INR 495,000 - 605,000; Full time

Job summary

Teleperformance in Uttar Pradesh is hiring a Team Leader-Operation for international process. You will oversee a BPO team, drive metrics, and ensure service levels in a fast-paced environment. A minimum of 1 year of team leadership experience in a BPO with international processes is required.

Strong knowledge of team leader metrics, attrition management, and shrinkage control is preferred. Graduation is mandatory. The role offers exposure to international campaigns and performance-based rewards.

Qualifications

• Graduation is mandatory.
• Minimum 1 year of team leader experience in a BPO with international processes.

Responsibilities

• Lead operations team in an international process.
• Monitor team leader metrics, Attrition, shrink.

Skills

Team Leader

Metrics

Attrition

Shrink

Education

Graduation

Job description

About the Company

We are at Teleperformance hiring for TEAM LEADER-OPERATION in international process

About the Role

Role Responsibilities

• Minimum 1 year of experience required as a Team leader in BPO in a international pro
• cessMust have knowledge of team leader metrics, Attrition, shrink

Qualification

• tions Graduation is man

Required

• Skills Team leader
• metricsA
• ttritionS

Preference

• ed Skills
• Experie

Experience in BPO Pay range and compensation package-U

pto 5.5 LPA