Team Lead

globalthoughtfocus; Mysuru; Presencial; INR 1 500 000 - 2 100 000; Tempo integral

Resumo da oferta

Keka Inc. in Mysuru, India, is seeking a Team Leader to oversee US Mortgage Escrow and Property Tax operations. You will lead a team, ensure accuracy, and drive timely delivery across escrow and tax functions.

The role requires 4–6 years in US mortgage domain and at least 2 years in a leadership role, with strong people management and stakeholder communication skills.

Shift is US night hours; candidate will coordinate with onshore teams and prepare MIS and dashboards for management and clients.

Qualificações

• 4–6 years in US mortgage domain.
• Minimum 2 years in a leadership role.
• Proven expertise in property tax verification and tax research.
• Hands-on exposure to US mortgage escrow operations.
• Strong people management and stakeholder communication.
• Proficiency in MS Excel and reporting tools.

Responsabilidades

• Lead and manage a team handling US Real Estate Property Tax Research and Escrow operations.
• Oversee property tax verification, including assessment, due dates, payment status, and jurisdiction validation.
• Manage tax calling activities with US taxing authorities.
• Supervise tax and escrow procurement to ensure timely disbursements.
• Monitor daily production, quality, SLAs, and turnaround times.
• Conduct coaching and provide feedback to team members.
• Act as primary contact for escalations on tax discrepancies and research issues.
• Coordinate with onshore stakeholders and cross-functional teams.
• Prepare MIS, dashboards, and performance reports.
• Support process improvements, documentation, and training initiatives.

Conhecimentos

Team leadership

US Mortgage Escrow

Property Tax knowledge

MS Excel

Stakeholder communication

Ferramentas

MS Excel

Descrição da oferta de emprego

Team Leader – US Mortgage Escrow & Property Tax

Experience:

4–6 Years in US Mortgage Domain

Minimum 2 Years in a Leadership Role (Team Lead / Associate Team Lead)

Shift:

US Shift (Night)

Job Description:

We are seeking an experienced Team Leader with strong domain expertise in US Mortgage Escrow and Real Estate Property Tax operations. The role requires managing end-to-end tax-related processes, leading a team, and ensuring accuracy, compliance, and timely delivery across escrow and property tax functions.

Key Responsibilities:

• Lead and manage a team handling US Real Estate Property Tax Research and Escrow operations
• Oversee property tax verification, including assessment, due dates, payment status, and jurisdiction validation
• Manage tax calling activities with US taxing authorities to obtain and confirm tax-related information
• Supervise US tax procurement and escrow procurement activities to ensure timely and accurate disbursements
• Monitor daily production, quality, SLAs, and turnaround times
• Conduct regular quality checks and provide coaching and feedback to team members
• Act as the primary point of contact for escalations related to tax discrepancies, delinquencies, and research issues
• Coordinate with onshore stakeholders and cross-functional teams to resolve complex cases
• Prepare MIS, dashboards, and performance reports for management and clients
• Support process improvements, documentation, and training initiatives

Role-Specific Requirements:

• Prior experience as a Team Lead / Associate Team Lead
• Strong knowledge of US Real Estate Property Tax processes and regulations
• Hands-on exposure to US Mortgage – Escrow operations
• Proven expertise in Property Tax Verification and tax research
• Experience handling tax calling and working with US taxing authorities
• Strong people management and stakeholder communication skills
• Excellent analytical and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and quality orientation
• Proficiency in MS Excel and reporting tools

Preferred Qualifications:

• Experience working in mortgage servicing platforms and tax portals
• Prior exposure to client interactions and audits
• Ability to mentor teams and drive performance improvements