Team Lead

Intelligence Node; Mumbai; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Intelligence Node seeks a highly analytical professional to drive continuous improvement across delivery and operational processes. You will identify opportunities to improve efficiency, quality, scalability, and client outcomes through data-driven decisions and AI-enabled solutions.

You will work with delivery teams, project managers, and stakeholders to analyze workflows, implement improvements, and lead small teams or workstreams as needed.

Qualifications

• Strong analytical and problem-solving abilities.
• Experience in business analysis, process improvement, operations, project coordination, delivery management, or related functions.
• Excellent communication and stakeholder management skills.
• Ability to independently drive initiatives from concept through implementation.
• Strong understanding of operational metrics and performance management.
• Ability to influence teams and drive adoption of new processes and ways of working.
• Hands-on experience using AI tools to improve productivity, automate workflows, enhance decision-making, or solve business problems.

Responsibilities

• Analyze existing business and delivery processes to identify improvement opportunities.
• Gather and evaluate feedback from stakeholders, clients, and internal teams to drive continuous improvement initiatives.
• Monitor operational performance, quality metrics, and delivery KPIs to identify trends and areas of concern.
• Conduct root cause analysis and implement corrective and preventive actions.
• Identify opportunities to leverage AI and automation to improve efficiency, quality, and scalability.
• Evaluate, pilot, and support implementation of AI-driven solutions within existing workflows.
• Document business requirements, process flows, standard operating procedures, and improvement recommendations.
• Support Project Managers during solution scoping, effort estimation, and delivery planning activities.
• Collaborate with cross-functional teams to drive process standardization and operational excellence.
• Lead improvement initiatives and ensure successful adoption across teams.
• Mentor team members and share best practices when required.
• Prepare presentations, business cases, and recommendations for management review.

Skills

Analytical thinking

Problem solving

Stakeholder mgmt

Delivery mgmt

AI tools

Communication

Process optimization

Job description

Intelligence Node is the real-time product intelligence data powerhouse powering modern retail. We sit at the center of the digital shelf - transforming pricing, assortment, promotions, search, content, and media signals into actionable intelligence that drives growth, precision, and accountability.

Our proprietary product graph and industry-leading product matching methodology, delivering 99% accuracy, tracks over 1.2 billion products, 190,000+ brands, and 1,400+ categories. This intelligence fuels more than $600 billion in global retail revenue, giving retailers unmatched visibility into how products perform, compete, and convert across every channel.

As commerce increasingly happens at the intersection of creativity, content, clicks, and conversion, Intelligence Node provides the real-time clarity retailers need to shape exceptional customer experiences and win in an increasingly transparent marketplace.

Acquired by Interpublic (NYSE: IPG) in 2024, Intelligence Node is now integrating with Acxiom and Omnicom Media (Omnicom, NYSE: OMC), serving as foundational technology at the heart of the world’s largest advertising, sales, and marketing ecosystem. Together, we are redefining how retail performance, media strategy, and creativity converge in the age of intelligent commerce.

We are seeking a highly analytical and proactive professional to drive continuous improvement across delivery and operational processes. The role involves identifying opportunities to improve efficiency, quality, scalability, and client outcomes through process optimization, data-driven decision-making, and adoption of AI-enabled solutions. The individual will work closely with delivery teams, project managers, and stakeholders to analyze existing workflows, recommend improvements, and support implementation of operational excellence initiatives.

This role offers opportunities to contribute across process improvement, operational excellence, solutioning, and delivery initiatives. Depending on business needs and project requirements, the individual may also lead small teams or workstreams.

Key Responsibilities:

• Analyze existing business and delivery processes to identify improvement opportunities.
• Gather and evaluate feedback from stakeholders, clients, and internal teams to drive continuous improvement initiatives.
• Monitor operational performance, quality metrics, and delivery KPIs to identify trends and areas of concern.
• Conduct root cause analysis and implement corrective and preventive actions.
• Identify opportunities to leverage AI and automation to improve efficiency, quality, and scalability.
• Evaluate, pilot, and support implementation of AI-driven solutions within existing workflows.
• Document business requirements, process flows, standard operating procedures, and improvement recommendations.
• Support Project Managers during solution scoping, effort estimation, and delivery planning activities.
• Collaborate with cross-functional teams to drive process standardization and operational excellence.
• Lead improvement initiatives and ensure successful adoption across teams.
• Mentor team members and share best practices when required.
• Prepare presentations, business cases, and recommendations for management review.

Required

• Skills Strong analytical and problem-solving abilities.
• Experience in business analysis, process improvement, operations, project coordination, delivery management, or related functions.
• Excellent communication and stakeholder management skills.
• Ability to independently drive initiatives from concept through implementation.
• Strong understanding of operational metrics and performance management.
• Ability to influence teams and drive adoption of new processes and ways of working.
• Hands-on experience using AI tools to improve productivity, automate workflows, enhance decision-making, or solve business problems.

Preferred

• Skills Experience in data services, analytics, retail intelligence, consulting, or technology-enabled operations.
• Exposure to Generative AI tools, automation platforms, and workflow optimization.

  Candidates with experience in one or more of the following areas are encouraged to apply:

  Business Analysis

  • Process Improvement
  • Operations Excellence
  • Excellence Project Coordination
  • Operations Analysis
  • Consulting Data
  • Operations Program Management Office (PMO)